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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Level 1 - **Company:** NWO IT SERVICES, LLC - **Location:** St. Louis, MO, United States - **Salary:** $40,000.0 - $45,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple IOS, Microsoft Outlook, Dynamic Host Configuration Protocol, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Information Technology - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9dbabe352be93e3d ## About the Role * Technical support: 1-3 years (Preferred) * Customer service: 1-3 years (Preferred) * US work authorization (Required) * Must have a High School Diploma * Associate, bachelors, or certifications in IT related field (Preferred), * Proven experience as a help desk technician or other technical customer support role * Tech savvy with an on-going motivation to stay up to date with latest technology * Good understanding of computer systems (Mac, Windows, Linux), mobile devices (iOS, Android) and other tech related products * Understanding of basic networking and concepts involved. (e.g. DHCP, VPN) * Ability to diagnose and resolve basic technical issues * A willingness to learn and improve * Customer-oriented and cool-tempered * Excellent verbal and written communications and attention to detail are critical to success * Experience with speaking to customers over the phone * Outstanding customer service skills * Ability to think outside of the box to solve unique problems * Ability to learn new software/hardware * Active listening, note-taking, and retention of newly learned information * Ability to adapt in any situation * Detail Oriented * Ability to explain information clearly to clients in layman's terms * Basic understanding of Windows Server 2019 and active directory * Basic set of troubleshooting skills * Basic understanding of remote help-desk duties * Prioritizing tasks to efficiently meet deadlines and complete problems * Strong organizational skills are required including use of Outlook and experience using service ticket systems * Ability to work well as a team member * Positive Attitude, Leadership, and Goal setting skills plus a willingness to learn new technologies is critical Physical Skill Set Required * Lift 40lbs. easily and without issues. From on the ground to counter height. * Be on your feet for at least 2 hours at a time. * Walk a flight of stairs. * Retrieve items from the floor or plug in equipment Values (are very important with the NWO team): * Honesty * Adaptive * Receptive * Dedication, * High school or equivalent (Preferred) Experience: * Help desk: 1 year (Required) License/Certification: * Driver's License (Required) * CompTIA A+ (Preferred) ## Description * Serves as a first point of contact for customers seeking technical assistance via phone or email. * Performs basic troubleshooting remotely and resolve issues in a timely manner. * Quickly determine best solution based on the situation at hand and details provided. * Walking customers through the solution in an easy to digest manner. * Provide accurate information on products and services. * Research, describe, and escalate issues that are proving difficult to resolve. * Follow up and update customers based on issue status. * Identify and suggest possible improvements on internal and external procedures. * Build out hardware to customer specifications and prepare for installation. * Documentation of issues and steps taken to address said issue through a ticketing system. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)