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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Equipment Technician - **Company:** Great Day Improvements: A Family of Brands - **Location:** Twinsburg, OH, United States - **Experience:** Starter - **Salary:** $33,280.0 - $35,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Tablet Computers, Laptops, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5881a8047c38579f ## About the Role This is a hands-on, process-driven role best suited for someone who is organized, dependable, detail-oriented, and comfortable following checklists, maintaining accurate records, and coordinating equipment fulfillment in a fast-paced environment., * 0 to 2+ years of experience in customer service, operations support, administrative support, shipping and receiving, warehouse operations, retail support, inventory support, or entry-level IT support. * Basic familiarity with laptops, monitors, tablets, mobile devices, accessories, and common workplace technology equipment. * Strong organizational skills and attention to detail. * Comfortable following documented procedures, checklists, and standardized workflows. * Ability to maintain accurate records and tracking information. * Strong communication and customer service skills. * Comfortable performing hands-on operational and coordination tasks. * Ability to manage multiple requests in a fast-paced operational environment. * Basic computer and data entry skills. * Dependable, punctual, and able to work independently with guidance and supervision., * Prior experience in shipping and receiving, inventory tracking, operational coordination, administrative support, or entry-level IT support. * Familiarity with ticketing systems, inventory systems, asset management systems, or service request platforms such as Freshservice, ServiceNow, Jira Service Management, or similar tools. * Experience packaging, organizing, or handling technology equipment such as laptops, monitors, tablets, mobile devices, or accessories. * Experience working in a process-driven, checklist-based, or high-volume operational environment. * Basic familiarity with Microsoft 365, Windows laptops, iPads, mobile devices, or standard workplace applications. Working Conditions / Physical Requirements This is an on-site role based in Twinsburg, Ohio due to the hands-on equipment, inventory, shipping, and staging responsibilities. * Ability to lift and move boxes and equipment up to 30 to 50 pounds. * Ability to work in an office, inventory, shipping, and device staging environment. * Frequent handling of laptops, monitors, mobile devices, accessories, and shipping materials. * Ability to stand, move throughout staging areas, and organize equipment for extended periods as needed. * Occasional schedule flexibility may be required during high-volume onboarding, offboarding, or equipment deployment periods. * Ability to maintain organized storage, staging, and inventory areas., * Dependable with strong follow-through and accountability. * Strong organizational skills and attention to detail. * Customer-focused and professional in employee communications. * Comfortable following standardized procedures and operational checklists. * Able to manage multiple priorities in a fast-paced environment. * Clear communicator who can coordinate with employees, managers, HR, and IT teams. * Basic problem-solving skills with the ability to escalate concerns appropriately. * Committed to maintaining accurate records and inventory information. * Adaptable and willing to learn new tools, processes, and workflows. * Positive, team-oriented attitude with a willingness to support day-to-day operations. ## Description The IT Equipement Technician supports the employee technology lifecycle by preparing, shipping, receiving, tracking, and organizing company-issued equipment. This role supports onboarding, offboarding, hardware requests, replacements, inventory coordination, and basic first-day technology setup., IT Equipment Preparation & Support * Prepare, stage, package, ship, receive, and organize employee technology equipment, including laptops, iPads, monitors, accessories, and other standard company-issued devices. * Support onboarding, offboarding, replacement, refresh, and standard hardware requests by following documented procedures and operational checklists. * Review assigned employee requests to determine equipment preparation, shipment, pickup, replacement, or return needs. * Coordinate equipment handoff, shipment, or pickup for employees and managers. * Receive, sort, and organize returned company equipment and accessories. * Confirm equipment requests are completed accurately and closed appropriately within the ticketing system. New Hire Technology Support * Assist new employees with basic first-day technology setup activities. * Help employees log into company-issued devices and access standard workplace applications for the first time. * Provide basic guidance related to equipment setup, accessories, and onboarding instructions. * Support employees during initial equipment handoff, shipment receipt, or workstation setup. * Escalate access issues, device concerns, or technical troubleshooting needs the appropriate IT support team Asset Tracking & Inventory Support * Maintain accurate asset, inventory, shipment, and ticketing records. * Track assigned, returned, staged, missing, damaged, and replacement equipment. * Update inventory records, ticket notes, shipment tracking details, and storage locations throughout the request lifecycle. * Assist with inventory counts, reconciliation, and equipment organization. * Help maintain clean, organized, and audit-ready storage and staging areas. * Support inventory accuracy and operational consistency across onboarding and offboarding activities. Shipping & Receiving Coordination * Coordinate incoming and outgoing equipment shipments. * Package equipment securely and prepare shipping labels and materials. * Track shipment status and confirm delivery or return completion. * Receive and process returned equipment from employees. * Organize shipping supplies, labels, boxes, and packaging materials. * Document missing, damaged, delayed, or incomplete equipment returns. Process Consistency & Operational Support * Follow standard operating procedures (SOPs), checklists, and defined fulfillment workflows. * Maintain accurate documentation and data entry related to assets, shipments, requests, and returns. * Communicate professionally with employees, managers, HR, and internal IT teams regarding equipment status. * Escalate delays, missing equipment, damaged equipment, access concerns, or process issues to leadership as needed. * Identify process gaps or operational concerns and escalate recommendations for improvement. * Support day-to-day operational tasks assigned by Service Desk leadership., Success in this role will be measured by: * Employees receive company-issued equipment accurately and on time. * Returned equipment is tracked, processed, and organized in a timely manner. * Inventory and asset records remain accurate and up to date. * Tickets are updated and closed within defined service timelines. * Equipment staging, storage, and inventory areas are organized and easy to audit. * Shipment tracking is accurate for outgoing and returned equipment. * Onboarding, offboarding, hardware replacement, and refresh requests are completed consistently using documented procedures. * Employees and internal partners receive timely, professional, and helpful communication. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Robots are coming into the wild! 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