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# IT SUPPORT ANALYST

- **Company:** VigorCare Pediatric Services
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Microsoft Office, Network Architecture, Cloud Services, Wi-Fi Technology, Network Routers, Peripherals, Information Technology, Network Server
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d51de33f0d60c4cf

## About the Role

We are seeking a highly motivated and skilled IT Support Analyst to join our growing team. The ideal candidate will have a strong background in IT support and troubleshooting, as well as excellent communication and problem-solving skills. This is a full-time, permanent position with opportunities for growth and advancement within our organization., * Bachelor's degree in Computer Science, Information Technology, or a related field

 * Strong knowledge of Windows and Mac operating systems
 * Experience with Active Directory, Office 365, and other cloud-based services
 * Familiarity with network infrastructure, including LAN, WAN, and Wi-Fi
 * Excellent communication and interpersonal skills
 * Ability to work independently and in a team environment
 * Strong problem-solving and troubleshooting skills
 * A passion for technology and a desire to continuously learn and improve

## Description

* Provide technical support to end-users for all IT-related issues, including hardware, software, and network problems
 * Troubleshoot and resolve technical issues in a timely manner, escalating to senior IT staff when necessary
 * Install, configure, and maintain computer systems, software, and peripherals
 * Monitor and maintain network infrastructure, including servers, routers, and switches
 * Ensure all systems are up to date with the latest security patches and updates
 * Create and maintain documentation for IT procedures and processes
 * Train employees on basic IT procedures and best practices
 * Maintain inventory of all IT equipment and software licenses
 * Collaborate with other departments to identify and implement technology solutions to improve efficiency and productivity
 * Stay up to date with the latest technology trends and make recommendations for improvements to current systems


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