> Markdown version of [/jobs/ext/2386141-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2386141-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** EFUEL, INC. - **Location:** West Sacramento, CA, United States - **Experience:** Experienced - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Engineering, Cyber Security, System Configuration, File Systems, Multi-Factor Authentication, Virtual Private Networks (VPN), Local Area Networks, Azure Active Directory, Phishing, Microsoft SharePoint, User Provisioning Software, Wireless Access Point, Wi-Fi Technology, Office365, Firewalls (Computer Science), Microsoft InTune, Information Technology, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=06f546a5bc23db4d ## About the Role * Associate's or bachelor's degree in Information Technology or a related field preferred; equivalent professional experience will also be considered. * Three to five years of IT support or systems administration experience preferred. * Experience administering Microsoft 365 and Exchange Online. * Working knowledge of Active Directory and Microsoft Entra ID. * Experience with Intune or another endpoint-management platform. * Familiarity with help desk ticketing systems. * Knowledge of Apple Business Manager is preferred, but not required. * Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred, but not required., * Associate's or bachelor's degree in Information Technology or a related field preferred; equivalent professional experience will also be considered. * Two to five years of IT support or systems administration experience preferred. * Experience administering Microsoft 365 and Exchange Online. * Working knowledge of Active Directory and Microsoft Entra ID. * Experience with Intune or another endpoint-management platform. * Familiarity with help desk ticketing systems. * Knowledge of Apple Business Manager is preferred. * Experience or working knowledge of Cisco Meraki switches, firewalls, and wireless access points is preferred. ## Description The IT Support Specialist provides day-to-day technical support and assist with maintaining the company's IT systems and infrastructure. This position supports employees across multiple locations by resolving hardware, software, network, and account-access issues. The ideal candidate has Microsoft 365 experience, excellent troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users., Help Desk & End-User Support * Provide technical support for desktops, laptops, mobile devices, printers, and other company equipment. * Respond to help desk requests and resolve technical issues promptly. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Assist users with password resets, multifactor authentication, and account-access issues. * Troubleshoot VPN, Wi-Fi, LAN, and general network-connectivity issues. Systems Administration & Cloud Support * Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID. * Manage user permissions, security groups, file access, and distribution groups. * Assist with Group Policy, system configurations, software updates, and patching. * Administer Exchange Online mailboxes, licenses, and user provisioning. * Support Intune, endpoint management, and hybrid Microsoft environments. Security, Assets & Vendor Support * Assist with cybersecurity initiatives, phishing awareness, and MFA deployment. * Identify and report potential security incidents. * Configure, deploy, maintain, and track company-issued devices. * Support employee onboarding and offboarding from an IT perspective. * Maintain accurate IT inventory and equipment-assignment records. * Coordinate with vendors on escalated technical issues and third-party systems. * Maintain clear documentation for IT procedures, systems, and troubleshooting steps. Competencies: * Assist with cybersecurity initiatives, phishing awareness, and MFA deployment. * Identify and report potential security incidents. * Configure, deploy, maintain, and track company-issued devices. * Support employee onboarding and offboarding from an IT perspective. * Maintain accurate IT inventory and equipment-assignment records. * Coordinate with vendors on escalated technical issues and third-party systems. * Maintain clear documentation for IT procedures, systems, and troubleshooting steps., * The regular schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. * Employees must remain available during scheduled working hours, except during approved meal periods and breaks. * A five-minute grace period applies before and after the scheduled start time. * When possible, employees should provide at least four hours' notice if they expect to be late. * Overtime must be approved in advance. * Microsoft Teams is the primary form of internal communication. Work Environment: This job is primarily based in an indoor office environment with standard office equipment and facilities. Physical Demands: This job requires light physical activity performing nonstrenuous daily activities of an administrative nature. The employee must be able to stand or sit for extended periods of time. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Passkeys: Truly Phishing-Resistant? 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