> Markdown version of [/jobs/ext/2386145-analyst-end-user-pc](https://www.wearedevelopers.com/jobs/ext/2386145-analyst-end-user-pc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst End User PC - **Company:** Armada LTD - **Location:** Wexford, PA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Microsoft Office, Microsoft Software, Information Technology - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=85697c9b19cfa06a ## About the Role * A collaborative team player with strong customer focus * Detail oriented * A technical, logical thought process * Problem-solving and critical thinking skills * Ability to evaluate processes and recommend improvements * Ability to prioritize tasks and meet deadlines * Strong communication skills Requirements: + Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support + The position will be primarily in the Pittsburgh, PA area + Moderate travel to remote sites is required Preferred Experience: + 3 - 5 years of experience in desktop/hardware support + Experience in supporting a helpdesk Position Type: Full Time Job Type: Entry Level ## Description Armada Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. Armada's culture creates an atmosphere of open planning, innovation, and diversity of thought. The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the Helpdesk application. The IT Technical Analyst provides support to on-site and remote users. This role will support Armada corporate headquarters and warehouses located across the United States with innovative technologies for our colleagues and customers. To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network trouble shooting. This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions. Responsibilities: * Provide all levels of support on end user devices and products * Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds * Perform helpdesk support for supported products * Install and support user software based on department practices * Assist with on boarding of new users * Document internal practices and procedures * Monitor and evaluate software and hardware license compliance * Implement security measures as prescribed by Cyber Security Team * Perform administrative tasks in support of Office 365 ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)