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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Technician Level 3 - **Company:** Tech Inc - **Location:** Melbourne, FL, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Networking Hardware, Virtual Private Networks (VPN), Simple Mail Transfer Protocols, Microsoft Office, Windows Servers, Network Connections, Remote Desktop Services, Server Supported Gaming, Network Routers, File Transfer Protocol (FTP), Office365, Software Troubleshooting, Peripherals, Sonicwall, Computer Equipment, Cisco, User Accounts - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5496f65c0fca2cc4 ## About the Role * Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor Provides hands-on and remote technical support for a range of cloud/server/PC systems, peripherals, telephony and network device infrastructure, critical to the efficient operations of our clients' businesses. We are looking for an engineer, communicator, and problem solver who is familiar with supporting a business' computing needs., * Minimum of 5 years in a corporate IT support position, with demonstrated advancement in responsibility. * Experience administering Windows 7/8/10,11,2008/2012/2016/2019/2022 * Experience administering of Office365 * Detail-oriented, communicate technical knowledge and solutions to non-technical personnel. * Knowledge of and experience with routers, switches, network connections and devices. * Interpersonal skills. * Troubleshoot and solve problems over the phone, * Proactive about improving processes, where they exist, suggesting new processes when needed.. * Working knowledge of SMTP, DNS, DHCP, VPN, Terminal Services, FTP. * Learn and apply complex technical and theoretical information. * Employer has a dress code and grooming standards that are to be followed * Access to transportation/vehicle * Valid FL driver's license with clean driving record * Due to the nature of the job written and verbal communication skills in the English language. * Overtime if needed. * Follow instructions from supervisors and work well independently, as well as with a team. * Experience with documenting procedures. * Work with and learn new technologies as they are released and implemented. * Employer does background check. * Only US Citizens or Green Card Holders. Desired, but not required: * Experience with ConnectWise PSA, Labtech, Datto RMM, Autotask * Experience with SonicWALL, Cisco Security Appliances., * IT Support: 2 years (Required) * Office 365: 2 years (Required) ## Description * Perform routine preventative maintenance on equipment * Provide technical assistance with computer hardware and software * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements * Track customer issues and resolutions * Document all technical procedures and user guides, * Provide end-user (local and remote) support for computer-based systems, including, but not limited to: Windows Operating Systems 7/8/10, Office365 & MS Office 2007-2019 versions, Microsoft Exchange, Active Directory, MS Azure, and line of business apps, etc. * Manage user accounts and groups in W2k8/Win2012/Win2016/Win2019 and Microsoft Azure. * Troubleshoot and resolve network-related issues, escalating as appropriate. * User Remote and Computer Desktop Support * Onsite Client PC, Network and Server Support * Use the Help Desk system to manage service requests, respond to and resolve requests, escalate as necessary. * Participate in after-hours call rotation. * Other duties as assigned. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)