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# Administrator, IT Systems

- **Company:** Riviera Dining Group Inc
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Application Lifecycle Management, JIRA, Backup Devices, System Configuration, Issue Tracking Systems, Information Security Management, Networking Hardware, Microsoft Office, Network Architecture, Network Monitoring, Salesforce.Com, Microsoft SharePoint, Wireless Access Point, Software Licensing, Network Routers, Firewalls (Computer Science), Information Technology, Patch Management, Zendesk, User Administration
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=50cba0396e3c32a3

## About the Role

* Bachelor's degree in Computer Science or Information Technology preferred
 * 5+ years of IT support and systems administration experience, including 2+ years in a lead or managerial role
 * Strong hands-on experience with Cisco Meraki networking equipment
 * Proficiency with Microsoft 365 admin center and SharePoint Online
 * Working knowledge of Slack administration
 * Familiarity with ticketing systems (Zendesk, Freshservice, Jira, or similar)
 * Ability to work independently, prioritize competing requests, and respond under time pressure, * Strong analytical and troubleshooting skills.
 * Excellent communication and interpersonal skills.
 * Ability to document processes clearly and thoroughly.
 * Certifications such as CCNA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Salesforce Administrator are a plus.

Physical Demands And Work Environment:

 * General office assignments (typing), which lends itself to repetitive motion.
 * Sitting in a stationary position for several hours within the day.
 * Must be able to lift up to 50lbs

## Description

Network Infrastructure & Cisco Meraki Administration

 * Manage and maintain Cisco Meraki networking hardware - switches, routers, firewalls, and wireless access points - across multiple physical locations
 * Monitor network performance, deploy upgrades, and troubleshoot connectivity issues on-site
 * Physically install, rack, cable, and replace network hardware in venue IDF/server closets

Microsoft 365 & SharePoint Administration

 * Administer Office 365 / Microsoft 365, including Exchange Online, Microsoft Teams, and OneDrive
 * Build and maintain SharePoint Online sites for internal documentation and collaboration

Help Desk & End-User Support

 * Serve as primary point of contact for internal IT support tickets through a modern ticketing system
 * Troubleshoot hardware, software, network, and Toast POS issues for team members - including in-person support during active service hours
 * Execute IT onboarding and offboarding: account provisioning, hardware setup, imaging, and access control

Salesforce & Application Management

 * Manage user roles, permissions, and integrations within Slack
 * Partner with stakeholders to ensure Salesforce supports business processes effectively

IT Security & Compliance

 * Implement and maintain IT security best practices: data backup, antivirus, patch management, and access control
 * Ensure compliance with relevant standards and internal policies

Vendor & IT Asset Management

 * Manage third-party vendor relationships for software licensing, hardware procurement, and IT services
 * Track and maintain hardware and software IT asset inventories


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