> Markdown version of [/jobs/ext/2386236-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/2386236-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** HCL Technologies - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $54,000.0 - $88,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Backup Devices, Bioinformatics, Bomgar, Microsoft Outlook, Computer Networks, Data Centers, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office Live Meeting, Microsoft Office, Microsoft Project, Microsoft Visio, System Center Configuration Manager, Microsoft PowerPoint, Remote Desktop Services, Software Engineering, Software Vulnerability Management, Cisco WebEx, Windows Desktop, Wi-Fi Technology, Software Troubleshooting, Build Process, Laptops, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4d8ea56de983cdd7 ## About the Role Years of Experience * Min 5+years experience in a similar position Work in similar technical profile. 2-3 years of Datacenter experience Certification requirements CCNA Certified A+ Certified MCSE, * Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer * Strong Microsoft Operating System installation(Windows/MAC) and troubleshooting skills * Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices * Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc) * Strong desktop support knowledge including hardware, software, and networking concepts * Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds * Good knowledge of MAC OS, IPAD and Android devices * Knowledge in windows Image build process and SCCM, Ivanti deployments. * Basic understanding of Audio/Video equipment and conference room setup * User account creation for Active Directory, Exchange Mailboxes, Distribution lists * Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations * Troubleshoot and assist end users with mobile device setup, activations and performance issues. * Handheld -Android & IOS support knowledge (MDM) * Strong Customer service skills * Strong written and verbal communication skills Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL's value and its methodology Other Skills / Experience Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required. Excellent trouble-shooting skills Must Have experience in Providing smart hands support for Network and Datacenter Equipment ## Description Adhering to SLAs ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues Ensuring that the processes are adhered to Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup, Vulnerability Management Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers, Mobile device Management and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed Create documentation for process and procedures Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)