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# Helpdesk Analyst

- **Company:** Mahima Beauty
- **Location:** Tucson, AZ, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Security+, Hard Disk Drives, IP Addressing, Microsoft Office, Information Technology
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e6f85e0b4d37a55e

## About the Role

Do you have experience in Technical writing?, Do you have a Associate's degree?, * A+ Certification, * Security+ Certification

 * Associate degree in IT-related field, or 2-year documentable experience
 * Documented Windows 10/11 experience
 * Documented Microsoft Office experience
 * Interview experience: Resume review for quals then a short interview to determine fit and Windows 10 technical knowledge., * Domain Migration : 4 years (Required)
 * User Information,host name, IP address: 3 years (Required)
 * Software and hardware Asset Inventory: 3 years (Required)
 * post-migration support : 3 years (Required)
 * Windows 10/11 : 2 years (Required)
 * Microsoft Office : 2 years (Required)
 * Technical documentation: 2 years (Required)

License/Certification:

 * CompTIA A+ (Required)
 * CompTIA Security+ (Required)

## Description

Candidate required to assist with a Domain Migration project. The project will consist of moving associated user profiles, accounts, and data to a new domain. This role will be the City's boots on the ground to interact with the City's partners.

Daily duties will include:

 * Documentation:
 * User information (username).
 * Host computer information (host name, IP address).
 * Software Asset Inventory.
 * Hardware Asset Inventory.
 * Ensuring all systems are captured within the asset management system.
 * Identification of user files not on OneDrive.
 * Assist supervisors with pre-migration tasks:
 * Ensuring systems are properly connected to the network.
 * Coordinating with System Administrators and Technical Support Team prior to migration.
 * Provide technical support to the end user post-migration.
 * Identify/communicate newly discovered errors to the Project Manager.
 * Provide telephonic support.
 * Other tasks as needed., * Personnel will be responsible for collecting information from user devices (username, hostname, IP address) and reporting that information to the Project Manager.
 * Personnel will be conducting asset inventory on both hardware and software and ensuring that inventory is reflected in the asset management system.
 * Personnel will also identify systems that have user files on the local hard drive.
 * Prior to the migration process, personnel will ensure connectivity to the City's network and ensure that all systems are up to date.
 * After the migration process, personnel will be technical support in conjunction with the Technical Services Team and report any newly discovered errors in the process to the Project Manager.
 * Personnel will also provide telephonic support as needed. Additional tasks related to the project may be required. No lifting requirements identified at this time.


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