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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Helpdesk Software Specialist - **Company:** Acme Truck Line, Inc. - **Location:** Gretna, LA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Business Software, Cyber Security, Desktop Computing, Network Connections, Security Software, Laptops - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05e53634e4e032ab ## About the Role Do you have experience in Vendor relationship management?, * 5+ years of IT support, helpdesk, or end-user technology support experience. * Strong troubleshooting skills for common hardware, software, network, and user access issues. * Experience supporting business applications and guiding users through software-related issues. * Strong communication skills with the ability to explain technical issues in a clear, user-friendly way. * Ability to work with vendors, MSPs, and internal teams to drive issues to resolution. * Strong organizational skills and attention to detail. * Ability to manage multiple priorities in a fast-paced business environment. * Service-oriented mindset with a strong focus on supporting internal users. Preferred Qualifications * Experience supporting McLeod TMS or other transportation management systems. * Experience in the trucking, logistics, transportation, or supply chain industry. * Familiarity with cybersecurity tools, endpoint protection, patching, device compliance, and user adoption initiatives. * Experience managing IT inventory and device lifecycle processes. * Experience working with managed service providers and software vendors. ## Description Acme Truck Line is seeking an experienced IT Support Lead / Helpdesk & Software Support Specialist to help manage day-to-day technology support for our corporate and terminal staff. Helpdesk & End-User Support * Lead and support day-to-day helpdesk activities for internal staff and terminal users. * Provide basic IT troubleshooting for desktops, laptops, printers, phones, network connectivity, user access, and common business applications. * Respond to user support requests in a timely, professional, and service-focused manner. * Ensure issues are properly documented, tracked, escalated, and resolved. * Work with the IT Manager to support daily technology operations across Acme Truck Line. McLeod TMS & Software Support * Provide end-user support for McLeod TMS issues, questions, and process-related needs. * Guide users through McLeod problem resolution and proper system usage. * Work closely with the McLeod Analyst for escalations, advanced troubleshooting, and additional support. * Coordinate with McLeod Support and other software vendors as needed to resolve user and system issues. * Support internal software processes and help departments improve adoption, consistency, and usability. Vendor & MSP Coordination * Work directly with software vendors to assist in resolving application issues. * Coordinate with the company's Managed Service Provider on IT support issues. * Follow up on open vendor and MSP tickets to ensure timely resolution. * Communicate issue status, next steps, and resolutions to users and management. IT Inventory, Compliance & Cybersecurity Support * Manage and maintain internal IT inventory, including computers, devices, peripherals, and related equipment. * Support device compliance efforts based on company guidance and standards. * Help ensure devices are brought into compliance with company technology and cybersecurity requirements. * Monitor end-user adoption of cybersecurity initiatives, tools, and guidelines. * Assist with user education and follow-up related to cybersecurity best practices. Application Management & Corporate IT Support * Monitor and manage internal applications for upgrades, patching, serviceability, and general usability. * Assist with application access, configuration, and user support. * Support the internal IT structure of the corporate office in Gretna. * Work with other departments to provide IT guidance, process support, and technology recommendations. * Help identify recurring issues and recommend improvements to systems, processes, and user training. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)