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# Deskside Support Engineer

- **Company:** Allied Llc
- **Location:** South San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Computer Networks, Databases, System Configuration, Data Recovery, Image Management, IP Addressing, System Center Configuration Manager, Network Connections, TCP/IP, Wireless Networks, Network Support, Mobile Computing, Communication Devices
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60b56596a16cc1da

## About the Role

Do you have experience in Windows?, * Requires 3+ years of related work experience

 * Knowledge of imaging tools (SCCM, MDT)
 * Knowledge of data backup and recovery tools
 * Installing, upgrading, and migrating to Windows 10/11
 * Deploying Windows 10/11 in large enterprises
 * Configuring hardware and applications
 * Configuring network connectivity
 * Configuring access to resources
 * Configuring mobile computing
 * Monitoring and maintaining systems that run Windows 10/11
 * Configuring backup and recovery options

## Description

* Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
 * Resolve incidents and problems associated with EUC equipment
 * Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
 * Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
 * Provide repair and maintenance for mobile devices
 * Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
 * Provide software break/fix services and replacement of non-warranty assets for end users
 * Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
 * Provide warranty and break/fix support for networked printers and scanners
 * Configure and support end users on mobile computing platforms
 * Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
 * Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
 * Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
 * Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
 * Utilize problem management database and systems to track and report on customer calls and requests.
 * Communicate technical information to technical and non-technical team and customers.
 * Deskside support services and other duties as required.


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