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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Ahc Inc - **Location:** Arlington, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Microsoft Online Services, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Email Management, Internet Message Access Protocols, Information Technology Operations, Networking Hardware, Internet Protocol, Simple Mail Transfer Protocols, Microsoft Office, Network Architecture, Networking Basics, Post Office Protocol, Microsoft SharePoint, Wireless Access Point, Enterprise Software Applications, Microsoft InTune, Information Technology, Data Analytics - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b999047866cf73eb ## About the Role Do you have a Bachelor's degree?, * Minimum 3 years of experience. * Intermediate level proficiency in Microsoft platforms such as Office, Exchange, Admin Portal, Azure, SharePoint, and Intune to perform day-to-day IT operations tasks. * Working knowledge of Microsoft Defender to perform email management * Experience using Ninja One to conduct remote support for end-user support. * Intermediate level knowledge of Meraki platform to conduct basic network troubleshooting * Strong problem-solving skills and the ability to troubleshoot basic IT issues. * Excellent communication and time management skills. * Ability to work independently and as part of a team. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus. * General understanding of internet protocols including DHCP, DNS, SMTP, POP3, IMAP, MAC. * Knowledge of basic TCP/IP troubleshooting. * Experience troubleshooting wireless access points. Preferred Qualifications: * BA or BS in Computer Science or related field preferred * 4 years of experience providing IT support * Preferred certifications: A+, Net+, MCP. * Working knowledge of ITIL practices and principles. * Strong customer service orientation. ## Description The Information Technology (IT) team supports AHC's technology infrastructure and enterprise systems, ensuring that staff have reliable, secure, and efficient tools to perform their work. IT is part of the broader Business Intelligence function, which also includes the Enterprise Applications and Data Analytics teams. Together, these groups collaborate to manage enterprise systems, support data-driven decision-making, and deliver technology solutions that support AHC's operational and strategic goals., The IT Specialist is responsible for providing technical support to staff, troubleshooting IT issues, and assisting with the maintenance of the company's IT infrastructure. This mid-level role involves working with various technologies and platforms to support the organization's needs., Technical Support * Manage ticket queue for first-level support for all IT-related issues, including hardware, application/software, and network problems. * Respond to help desk tickets, emails, and phone calls in a timely manner. * Monitor and manage help desk tickets to ensure timely resolution of issues. * Assist with the setup and configuration of new hardware and software. * Troubleshoot and resolve issues with desktop PCs, printers, and peripheral devices. * Document all support activities and resolutions. System Management * Assist with the maintenance of Windows-based servers and network infrastructure. * Support the administration of Microsoft Office, Exchange, Azure, SharePoint, and Intune. * Help monitor and maintain network devices, including Meraki devices. User Support * Provide technical assistance to over 100 users and support the management of 300 devices and 40 printers. * Assist with the creation of tailored IT solutions for respective departments to enhance their operational efficiency. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)