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# Data Center Customer Operations IV

- **Company:** Equinix
- **Location:** Frankfurt am Main, Germany
- **Contract:** Permanent contract
- **Skills:** Data Centers, Workday
- **Published:** August 3, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=7fae18352f5c25fb

## About the Role

Typical Degree & Years of Experience

 * Typically requires a high school diploma and proven years of equivalent work experience

## Description

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team., Facility / Infrastructure Maintenance

 * Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
 * Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
 * Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
 * Operates and maintains plumbing, fire suppression, and safety systems
 * Operates critical infrastructures under the supervision of more senior technical staff
 * Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

 * Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
 * In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

 * Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
 * Identifies Single Points of Failure (SPOFs) and makes recommendations
 * Responds to all moderately difficult on-site incidents, including failures, problems and delays
 * Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

 * Completes routine work requests and circuit installations
 * Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
 * Makes minor changes to mechanical, electrical and specialized systems, as directed
 * Carries out infrastructure projects

Collaboration

 * Collaborates with others to resolve moderately difficult facility incidents
 * Effectively collaborates within the department; may mentor team members on general maintenance activities
 * Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
 * May recommend infrastructure projects


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