> Markdown version of [/jobs/ext/2386946-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2386946-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** Riverside Recruitment Ltd
- **Location:** Radstock, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Build Management
- **Published:** August 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ce092097322ddc13

## About the Role

I am seeking an IT Service Desk Analyst to provide excellent customer service for our internal clients. You will cooperate within a team environment to provide proactive and reactive support, fast response to inquiries, have strong problem-solving skills, and appropriate resolution through a ticketing solution.

The ideal candidate will bring knowledge of service desk technologies working within an ITIL Framework by providing service desk support services and linked IT admin tasks for the company's user base., * Customer service and IT Service Desk experience.

 * Strong communication skills with excellent attention to detail.
 * Able to prioritise workloads and perform under pressure.
 * Customer-focused, flexible, and proactive in resolving issues.
 * Proficient in Microsoft Office and familiar with multiple operating systems.
 * Educated to A-Level standard or above; IT qualifications and ITIL knowledge desirable.
 * Experience using process-driven applications.
 * Full, clean driving License, * Technical support: 1 year (preferred)
 * Customer service: 1 year (preferred)

## Description

* Keep service tickets and internal systems updated, escalating issues where required.
 * Maintain support documentation, processes, and procedures.
 * Follow change control processes and comply with SLAs and contractual requirements.
 * Support users across multiple sites when needed.
 * Perform daily system checks and maintain phone coverage during business hours.
 * Build and deploy new computers and mobile devices.
 * Manage IT assets and user access accounts.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Answering the Million Dollar Question: Why did I Break Production?](https://www.wearedevelopers.com/videos/1171-answering-the-million-dollar-question-why-did-i-break-production)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [From Zero to Mobile Developer in 45 Minutes With SwiftUI](https://www.wearedevelopers.com/videos/183-from-zero-to-mobile-developer-in-45-minutes-with-swiftui)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Dev & Test in the Cloud? Deploy your cloud environments with Ansible & Terraform](https://www.wearedevelopers.com/videos/1607-dev-test-in-the-cloud-deploy-your-cloud-environments-with-ansible-terraform)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)