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# IT Support Technician

- **Company:** John O'Conner GM Limited
- **Location:** Welwyn, UK
- **Experience:** Experienced
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Software Bug Management, Cyber Security, Issue Tracking Systems, Intrusion Detection and Prevention, Phishing, Simulation Software, Information Technology, Patch Management
- **Published:** August 6, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b401337d4f914767

## About the Role

We are willing to offer training to support you into a Level 3 or equivalent technical qualification., * 2+ years of experience in IT support or cybersecurity monitoring.

 * Knowledge of threat detection, endpoint security, and compliance frameworks.

## Description

The IT Support Technician provides first and second-line technical support and plays an active role in cybersecurity monitoring. This role ensures that IT issues are resolved efficiently, while contributing to security awareness and risk reduction., * Provide first and second-line IT support, resolving technical and internal systems issues for end users.

 * Assist with device configuration, software installations, and troubleshooting.
 * Communicate with third party Developers to manage bug fixes and Change requests as required through support ticket.
 * Support IT Administrator with asset management and device enrolment. Cover these in IT Admin's absence.
 * Actively monitor EDR software and 365 tools for phishing attempts, malware, and other security threats. Communicate directly with 24/7 SOC Team to respond to and resolve security issues.
 * Maintain and update Cyber Security Logs with details of actions taken on High Priority Cases. Report to Head of IT and IT Support Analyst as required.
 * Support patch management, security audits, and endpoint security.
 * Assist Head of IT with delivery of user training.
 * Support and help to administer attack simulation software.
 * Work closely with Head of IT and collaborate with IT Projects Coordinator on projects as required in line with business needs and department strategy.
 * Carry out projects software testing as required.