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# IT Support Specialist

- **Company:** HCL Technologies
- **Location:** Schaumburg, IL, United States (Remote available)
- **Salary:** $51,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Backup Devices, BitLocker Drive Encryption, System Center Configuration Manager, Peripherals, Microsoft InTune, Casper Suite, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9409746573c8a94b

## About the Role

Do you have experience in macOS?

## Description

* Deliver White Glove (VIP) end-user support for executives and business-critical users across both Windows and macOS platforms, ensuring a high-touch, concierge-style experience
 * Perform imaging, provisioning, and deployment of Windows and macOS devices, including Apple Silicon (M-series) and enterprise Windows builds
 * Independently troubleshoot complex Windows and macOS issues, including:
 * OS recovery and boot issues
 * System logs and diagnostics
 * OS corruption and performance degradation
 * Hardware failures and component-level troubleshooting
 * Administer and support endpoint management platforms, including:
 * Jamf Pro for macOS (enrollment, profiles, policies, patching, compliance)
 * Enterprise Windows management tools (Intune / SCCM / equivalent, as applicable)
 * Provide Level 2 onsite desktop support, taking full ownership of incidents through resolution
 * Support IMAC activities (Install, Move, Add, Change) for both Windows and Mac users with minimal business disruption
 * Perform installation, configuration, and troubleshooting of hardware, software, and peripherals across Windows and macOS environments
 * Act as Smart Hands for infrastructure, network, and application teams during onsite activities
 * Provide remote support for traveling, hybrid, and home-based users across both operating systems
 * Troubleshoot and support endpoint security and encryption technologies, including:
 * BitLocker (Windows)
 * FileVault (macOS)
 * Maintain consistent productivity by resolving 5+ tickets per day, while ensuring quality, professionalism, and high customer satisfaction
 * Maintain accurate asset management and inventory records in ServiceNow for both Windows and Mac devices
 * Support weekly and monthly inventory audits, compliance validation, and lifecycle reporting
 * Assist with device refresh and lifecycle management programs for both Windows and Mac fleets
 * Handle secure unboxing, staging, shipping, return, and disposal of IT equipment
 * Document incidents, troubleshooting steps, root cause, and resolution clearly in ServiceNow
 * Perform data backup, migration, and restoration during device swaps, refreshes, or recovery scenarios


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