> Markdown version of [/jobs/ext/2387041-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2387041-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Unit 52, Shrivenham 100 Business Park - **Location:** Watchfield, UK - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Firewall, Microsoft Azure, Cloud Computing, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft SQL Server, Networking Basics, Windows PowerShell, Productivity Software, Azure Active Directory, Microsoft SharePoint, TCP/IP, Time Tracking Software, Software Vulnerability Management, Wi-Fi Technology, Network Routers, Microsoft Power Automate, Software Troubleshooting, Microsoft InTune, Information Technology, GPT - **Published:** August 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d4533758fadc8fbf ## About the Role You'll enjoy taking ownership, solving problems and learning new technologies. You'll ideally have experience with: * Microsoft 365 Administration * Windows 11 * Microsoft Entra ID / Azure Active Directory * Microsoft Intune * Windows device deployment * Basic networking (TCP/IP, DNS, DHCP, VPN) * Hardware configuration and troubleshooting * Strong communication and customer service skills Desirable experience includes: * Azure * PowerShell * Cyber Essentials * Microsoft Copilot * ChatGPT and AI productivity tools * Firewall administration * SQL Server * Time & Attendance or Workforce Management systems What We're Looking For We want someone who: * Enjoys solving technical problems. * Takes pride in delivering excellent customer service. * Is organised and proactive. * Wants to continually learn new technologies. * Can manage multiple priorities. * Is comfortable working independently and as part of a close-knit team. A full UK driving licence is desirable as occasional travel to customer sites may be required. ## Description We're looking for someone who enjoys variety. This isn't a traditional support desk role. You'll help support our customers while also taking responsibility for our internal IT systems, Microsoft 365 environment, hardware deployments, cyber security administration and technical projects. If you're someone who enjoys solving problems, improving systems and getting involved across all areas of a technology business, we'd love to hear from you. The Role This is a varied technical position where no two days are the same. When customer support demand is high, you'll work alongside our experienced support team helping customers resolve technical issues. When support is quieter, you'll focus on improving our internal systems, deploying hardware, managing devices, supporting cyber security initiatives and assisting with customer implementation projects. You'll become an important part of the technical operations team and will have the opportunity to broaden your skills across infrastructure, networking, cloud technologies and AI. Responsibilities: Customer Support * Provide first and second-line technical support to customers. * Troubleshoot software, hardware and networking issues. * Log, manage and resolve support tickets. * Deliver excellent customer service by phone, email and remote support. Internal IT * Configure and deploy Windows laptops and desktops. * Manage Microsoft 365 users, licensing, Exchange, Teams and SharePoint. * Administer Microsoft Intune and company devices. * Maintain office IT equipment, printers and meeting room technology. * Manage company hardware and software assets. Infrastructure & Networking * Install and configure biometric terminals and workforce management hardware. * Assist with office networking, routers, switches, Wi-Fi and firewall administration. * Liaise with external IT providers where specialist support is required. Cyber Security & Compliance * Assist with Cyber Essentials and Cyber Essentials Plus renewals. * Help maintain security policies and documentation. * Support vulnerability remediation and customer security questionnaires. * Maintain GDPR documentation and Data Protection Impact Assessments (DPIAs). Projects & Innovation * Assist with customer implementation projects. * Prepare and configure hardware before deployment. * Support project managers during installations. * Research and implement AI tools that improve productivity across the business. * Identify opportunities to automate repetitive internal processes. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Streaming AI Responses in Real-Time with SSE in Next.js & NestJS](https://www.wearedevelopers.com/videos/1630-streaming-ai-responses-in-real-time-with-sse-in-next-js-nestjs) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)