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# L1-2 On-Site Printer Support Technician

- **Company:** Hemmersbach GmbH & Co. KG
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint
- **Published:** August 6, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4bc0b724a54b7842

## About the Role

* Minimum 3 years' experience diagnosing and repairing IT equipment
 * Proven experience troubleshooting technical issues and delivering excellent customer support
 * Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users
 * Experience working with both internal teams and external customers in a service-focused environment
 * Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
 * Strong analytical, problem-solving, and decision-making skills with excellent attention to detail
 * Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) is an advantage
 * Good understanding of printer hardware

## Description

* Onboarding program
 * Buddy program
 * International job opportunities
 * Company events
 * Internal career development program
 * Medical cash plan, * Maintain and support office printing devices, including replacing consumables, clearing paper jams, and performing basic maintenance.
 * Provide first-line troubleshooting, coordinate service requests with vendors, and manage spare device inventory.
 * Assist end users with device functionality, training, and day-to-day technical support.
 * Monitor and manage the print fleet using web-based management tools, including tracking usage and updating site information.
 * Coordinate with internal teams and third-party suppliers to ensure timely issue resolution and high customer satisfaction.
 * Support document services, including copy and distribution tasks, where required.
 * Report customer feedback and maintain accurate service records and support tickets.


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