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# IT Support Technician - Level 2 (Belfast or Derry/Londonderry)

- **Company:** FinTrU LTD
- **Location:** Belfast, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Data Retrieval, Common Desktop Environments, Linux, Python (Programming Language), Windows PowerShell, Scripting, Software Troubleshooting, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=da3f94cb29dc419a

## About the Role

* Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience
 * Minimum 2 years' experience in application support, software troubleshooting, or a related technical role
 * Familiarity with various operating systems (Windows, macOS, Linux) and common desktop applications
 * Knowledge of scripting languages (Python, PowerShell, etc.) for automation and troubleshooting tasks
 * Basic understanding of databases and SQL queries for data retrieval and analysis

You should be able to demonstrate the following skills:

 * Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
 * Excellent interpersonal and communication skills to interact effectively with technical and non-technical stakeholders, Bachelor's Degree

## Description

Our Technology team is looking for an IT Support Technician - Level 2 who is passionate about providing technical support, troubleshooting, and assistance to end-users and customers experiencing issues with the organization's software applications. This role involves diagnosing and resolving complex problems, as well as collaborating with cross-functional teams to ensure the optimal performance and usability of applications., * Provide expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently

 * Troubleshoot and investigate complex application-related problems
 * Collaborate with Junior support to ensure timely resolution of reported issues and service requests
 * Work closely with development teams to convey technical details of issues, contribute to bug identification and assist in the release of patches and updates
 * Contribute to the creation and maintenance of knowledge base articles, FAQs, and user guides to improve self-service support options
 * Participate in on-call rotations to provide after-hours support for critical application issues
 * Collaborate with cross-functional teams to validate and verify software changes and updates before deployment


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