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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Implementation - **Company:** DOORDASH, INC. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $103,360.0 - $152,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Automation of Marketing, Salesforce.Com, Build Process, Synthesizing Data, Looker Analytics - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=40736f9b279642c5 ## About the Role Do you have experience in Team management?, * You have 5+ years in customer-facing roles, with at least 3+ years directly managing people managers or team leads - ideally in SaaS, hospitality tech, or implementation/onboarding * You have demonstrated ability to lead large, distributed teams through change and growth; you raise the ceiling for the people around you * You have a deep understanding of both SMB and Enterprise customer dynamics, and how to design processes that serve both * You are fluent in customer success tooling - Salesforce, Gainsight, Looker, or equivalents - and comfortable making data-driven decisions * You are a strong communicator: clear and direct in writing, composed and credible in executive and customer-facing conversations * You are organized and structured thinker with a bias toward simplicity - you build processes that teams actually use * You are comfortable with ambiguity in a fast-paced environment; you create clarity rather than wait for it ## Description We're hiring a Manager, Implementation to lead our North America-based implementation organization. You'll directly manage 3 Team Leads overseeing a total org of 20+ Implementation Partners across SMB and Enterprise segments, driving performance, consistency, and quality at scale. This is a high-impact, high-visibility role at the intersection of people management, operational rigor, and customer outcomes - and an exciting time to shape how DoorDash/SevenRooms onboards merchants across the region., * Directly manage 3 Team Leads, each responsible for a pod of Implementation Partners across SMB and Enterprise segments in NAM * Coach Team Leads on people management fundamentals - performance conversations, goal-setting, conflict resolution, and career development of their IPs * Build a high-performance culture rooted in accountability, customer empathy, and continuous improvement across all three pods * Own headcount planning, hiring, and onboarding for the NAM implementation organization in partnership with Onboarding Leadership and People teams * Own capacity planning and resource allocation across SMB and Enterprise books of business, balancing incoming MRR with team bandwidth across pods * Drive consistency and quality across simultaneous implementation projects - including reservations, waitlist and table management, online ordering, POS, and marketing automation * Define and monitor team KPIs (time-to-activate, CSAT, churn risk indicators) using tools like Gainsight, Salesforce, and Looker; translate data into actionable coaching and process improvements * Develop and refine scalable onboarding playbooks and processes that serve both SMB velocity and Enterprise complexity * Build and maintain a regular reporting cadence for the NAM implementation org, including weekly team performance snapshots, monthly MRR activation reviews, and quarterly business reviews for Onboarding Leadership * Identify gaps and inefficiencies in the onboarding journey across SMB and Enterprise segments; drive structured improvement initiatives with measurable outcomes * Own the weekly and monthly metrics package for the org, synthesizing data from systems into clear narratives for leadership and cross-functional stakeholders * Track and report on pod-level and segment-level performance, surfacing trends, risks, and wins to Onboarding Leadership in a timely and structured way * Serve as the senior point of escalation for at-risk accounts and complex customer situations, guiding Team Leads and their Implementation Partners through resolutions with empathy and sound judgment * Partner closely with Sales, Customer Success, Support, and Product to surface customer feedback, align on handoff processes, and influence roadmap priorities * Represent the NAM onboarding org in cross-functional planning and leadership forums; communicate team health, risks, and wins with clarity ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Empowering Democratic Processes: Building a Hybrid Voting Platform](https://www.wearedevelopers.com/videos/1163-empowering-democratic-processes-building-a-hybrid-voting-platform) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [C# 9 Source Generators - let the machine do the programming](https://www.wearedevelopers.com/videos/192-c-9-source-generators-let-the-machine-do-the-programming) ## Related Articles - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Should Tech Managers Be Developers First? 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