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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier II Hardware Field Technician - **Company:** Smartech & Associates, LP - **Location:** College Station, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Multitier Architecture, Microsoft Windows, BIOS, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Device Drivers, Domain Name System (DNS), Hard Disk Drives, Firmware, Networking Basics, TCP/IP, Wi-Fi Technology, Peripherals, Computer Equipment, Laptops, Hardware Infrastructure, Servicenow, Windows Client - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f779938c0c4da77d ## About the Role * Minimum 3 years of field break/fix computer hardware experience. * Strong troubleshooting skills for desktops, laptops, printers, and peripherals. * Experience supporting Dell, HP, Lenovo, and other enterprise hardware. * Working knowledge of Windows 10 and Windows 11. * Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi connectivity. * Ability to read service documentation and follow manufacturer repair procedures. * Excellent customer service and communication skills. * Reliable transportation suitable for daily travel throughout the assigned territory. * Valid driver's license with an acceptable driving record. * Ability to lift up to 50 pounds and work under desks, in server rooms, and on ladders when necessary., * CompTIA A+ Certification * CompTIA Network+ * OEM certifications (Dell, HP, Lenovo, Lexmark, etc.) * Experience servicing retail, healthcare, financial, and industrial environments. * Experience with POS systems, self-service kiosks, and payment devices. * Familiarity with mobile ticketing and dispatch applications. Contractor Requirements: * Must maintain general liability insurance if required. * Must provide reliable transportation. * Must own basic computer repair tools. * Smartphone required for dispatching and service documentation. * Ability to pass background checks and drug screening if required by customer sites., * Experience meeting 4-hour or next-business-day SLAs. * Ability to manage 4-8 service calls per day, depending on territory. * Familiarity with dispatch platforms such as ServiceNow, Field Nation, WorkMarket, or proprietary dispatch systems. * Availability for rotating on-call or weekend coverage, if applicable. * Experience with warranty repairs for OEMs such as Dell, HP, Lenovo, Lexmark, Epson, and Zebra. ## Description We are seeking an experienced Tier II Field Service Hardware Technician to provide onsite break/fix support for commercial customers throughout an assigned territory. This is a contractor position requiring daily travel to customer locations to diagnose, repair, and replace computer hardware and peripheral equipment. The ideal candidate is self-motivated, dependable, and capable of independently managing service calls while delivering excellent customer service. Responsibilities: * Respond to dispatched service calls within established service level agreements (SLAs). * Diagnose and repair desktops, laptops, workstations, servers, and peripheral devices onsite. * Replace hardware components including hard drives, SSDs, memory, motherboards, power supplies, keyboards, displays, batteries, and cooling components. * Troubleshoot Windows hardware and operating system issues. * Configure BIOS settings, firmware updates, and hardware drivers as needed. * Support printers, scanners, barcode scanners, POS systems, payment terminals, and network-connected devices. * Perform equipment installations, de-installations, upgrades, and asset swaps. * Document all work performed, parts used, and customer signatures through a mobile dispatch application. * Maintain accurate inventory of service parts and return defective components according to company procedures. * Communicate professionally with dispatch, project managers, and customers throughout the service process. * Maintain a safe and organized work environment while representing the company professionally. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)