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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Records in United States Of America, Massachusetts, Pittsfield - **Company:** Iberdrola Renewables - **Location:** Pittsfield, MA, United States - **Experience:** Experienced - **Salary:** $62,587.0 - $94,619.0 - **Contract:** Permanent contract - **Skills:** AutoCAD, Spreadsheets, SAP ERP, Network Attached Storage (Server Appliance), SAP (Applications), SAP NetWeaver Data Management, Data Management - **Published:** August 4, 2026 - **Apply:** https://www.energyjobline.com/job/technical-support-specialist-records-united-states-america-massachusetts-pittsfield-31364490 ## About the Role * Associate's degree in a technical field with 3 years of data entry experience or High School diploma with 6 years of data entry experience. Experience in the gas utility industry may supersede data entry requirements. * Experience in the gas utility industry is . * This is a DOT safety-sensitive position and will be part of the drug testing pool., * Must have proficiency in Microsoft Office programs. * Strong knowledge and understanding of blueprints, as-builts, mapping is required. * Possess the ability to effectively and accurately organize large quantities of critical information. * Ability to work independently and have problem solving skills. * Three years of SAP experience is required. (SAP Work Management given preference) * Experience in gas utility or energy sector projects. * Formal training in AutoCAD is . (Technical school or certification program) Competencies * Growth & Continuous Improvement * Initiative & Change * Focused on Results * Customer Centric (internal and/or External) * Communication * Collaboration ## Description The Technical Support Specialist - Records has developed specialized skills in specific record areas used to perform daily job functions within the department. Completion of assignments will require working independently, using strong problem-solving skills, attention to detail, and completing repetitive tasks with a high level of accuracy within the system of records. Support all capital and O&M programs by identifying all existing and proposed service equipment records with the SAP WMS system, in a timely manner. Using skills and knowledge of the service records, complete assigned record changes within SAP WMS and other company applications as required. Provide backup for the creation or maintenance of SAP master data when directed by supervision., This role is recognized by the Connecticut Independent Utility Workers ("CIUW") Local 12924 Union and is responsible for all job duties listed below: * React to new service requests from Marketing by creating and/or updating master data via B1 in SAP. * Review and update task 7 in B1 process daily. * Copy construction crew paperwork weekly. * Review construction crew paperwork for accuracy for company standards. * Review and update functional locations & service equipment records in SAP. * Create URL link in SAP allowing newly updated service cards to be viewed from network drive. * Review and update service as-builts and label new equipment record for the GIS Technician. * Track MAT, date in service, posting task update, change of WO status, date of equipment update, GSEP eligible and GSEP characteristics in Service Equipment spreadsheet. * Update Service Equipment, Outstanding posting spreadsheets. * TECO all service work orders in SAP. * Create service work orders for records purposes or based on field changes (as needed). * Research and gather pipe information for field, internal personal and customer requests. * File all service construction paperwork in proper folders. * File all closed folders back into records room. * File all return folders into the records room. * Post record as-built drawings with updated footage, ties for services in AutoCAD. ## Related Videos - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)