> Markdown version of [/jobs/ext/2388690-equine-veterinary-technician-for-software-support-role](https://www.wearedevelopers.com/jobs/ext/2388690-equine-veterinary-technician-for-software-support-role). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Equine Veterinary Technician for Software Support Role - **Company:** INFUSIONS SMALL BUSINESS CONSULTANTS, LLC - **Location:** United States (Remote available) - **Salary:** $40,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** LiveChat, Practice Management Software, Remote Service Software, Product Software Implementation Methods, Systems Integration, TeamViewer, Software Troubleshooting, Zendesk, Marketplace - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64a78cd6176d6aa4 ## About the Role * At least one (1) year of experience using HVMS or Cassadol software. Experience with Inventory Management is considered an asset. * At least one (1) year of experience working in an equine veterinary hospital. * Strong troubleshooting and problem-solving skills with the ability to work independently in a remote environment. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users - as comfortable on the phone as in a clear, concise chat or ticket reply. * A customer-first mindset with patience, empathy, and a passion for helping others. * Highly organized with strong attention to detail and the ability to prioritize a busy queue in a fast-paced environment. * Ability to work independently while contributing effectively as part of a remote team. * Authorization to work in the United States without employer sponsorship. * A dedicated home office with reliable high-speed internet capable of supporting remote work and weekly video meetings. * Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. MST, with occasional overtime as required. * Willingness to participate in the after-hours emergency support rotation (approximately one week every two months). * Ability to successfully complete a background check. Nice to Have: * Experience with HVMS Inventory Management. * Experience providing remote software support or customer service. * Previous experience creating training materials or knowledge base documentation. * Experience supporting veterinary practice management software., * HVMS: 1 year (Preferred) * Cassadol: 1 year (Preferred) * Equine Vet Tech: 1 year (Preferred) ## Description Passionate about horses? Tech savvy? Frustrated with the limited career growth available to an equine veterinary technician or equine veterinary support staff? Come grow with us at Business Infusions. We have an immediate opening for a full-time Software Support Specialist working with both our flagship software, HVMS, and Cassadol Equine, our software for solo and smaller practices. This is a 100% remote position, Monday through Friday, 8:00 a.m. to 5:00 p.m. MST. You'll be the first point of contact for the clinics that rely on our software every day - helping customers through live chat, phone, and ticketing channels, troubleshooting technical issues, performing remote software installations, and providing product training to users with varying levels of technical experience. You'll be trained and mentored by a support team with deep product expertise. If you've worked as an equine veterinary technician - especially if you've used HVMS to build records, manage inventory, or train new staff - you will recognize most of the problems our customers bring us, and you will know why they matter to the practice. Where it leads: This role is a starting point, not a ceiling. Through mentorship within the team, you can grow in more than one direction. Whether you want to focus on customer support and training, software implementation, or the technical side of things, there's a path here. What You'll Work With Our support team works with several products and technologies to provide exceptional service to our customers. You'll regularly work with: * HVMS Veterinary Practice Management Software * Cassadol Equine * Freshdesk ticketing platform * TeamViewer and other remote support applications * Microsoft Windows environments * HVMS Marketplace partner integrations * Internal and customer-facing knowledge base documentation What You'll Do * Provide first-level technical support to customers through live chat, phone, and ticketing channels using Freshdesk, TeamViewer, and other remote support tools. * Troubleshoot software issues and provide technical support to existing HVMS and Cassadol users, including managing veterinarians, technicians, and front office staff. * Deliver software training to customers with varying levels of technical experience. * Perform remote installations and configuration of HVMS software. * Configure available partner integrations through the HVMS Marketplace. * Participate in software version testing and validation activities. * Create, maintain, and update customer-facing and internal knowledge base documentation. * Work collaboratively with the support team to deliver exceptional customer service and timely issue resolution. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)