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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** NO PC TECHNOLOGIES LLC - **Location:** Venice, FL, United States - **Experience:** Starter - **Salary:** $40,000.0 - $48,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Cyber Security, System Configuration, Desktop Computing, Microsoft Exchange Server, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Network Connections, Network Administration, Windows PowerShell, Azure Active Directory, Server Administration, Software Engineering, Systems Integration, Wireless Access Point, Software Licensing, Network Routers, Office365, Software Troubleshooting, Peripherals, Information Technology, Laptops, Gsuite - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08a9595173ef8df8 ## About the Role * Minimum of one (1) year prior full-time work experience or full-time Internship(s) in IT Support or relevant field(s). * Associates degree or higher in IT or similar relevant field, preferably a major in System Administration, Network Administration, or Cybersecurity. * Experience with remote support and collaboration tools. * Proficiency in entering/tracking tickets in helpdesk systems and working with teammates to fulfill tasks quickly and effectively. * Ability to multi-task effectively and meet deadlines in a demanding environment. * Strong experience with Windows and MacOS Troubleshooting. * Experience troubleshooting all forms of hardware and software issues, bluescreen errors, crashes, software compatibility issues, strange or unusual device behavior, etc. * Proven experience in providing technical support and troubleshooting IT issues. * Experience implementing and maintaining Microsoft 365 solutions, Exchange Online, MS Teams, and/or Azure AD preferred. * Must be able to manage multiple tasks simultaneously and fulfill requirements within deadlines successfully. * Familiarity with IT cybersecurity concepts and best practices. * Understanding of PowerShell scripting preferred, with knowledge on integrating system scripts within Operating Systems, and proven competencies in being able to generate automated tasks or services. * Experience with Networking equipment, routers, switches, wireless access points, and configuring and maintaining said devices. * Excellent communication and people skills to interact with end-users and team members. * The ability to develop processes to improve workflow as well as to pay attention to details. * Proficiency with Microsoft Office365 applications and Office365 Email Migrations. * Understanding of how software interacts with the Operating System to determine root cause of issues. * In-depth knowledge of internet security and data privacy principles preferred. * High proficiency in writing to provide clear and concise support documentation required. * Ability to work independently with keen sense of focus, task oriented. Must have excellent written and oral communication skills., * Cybersecurity Policies and Standardization: 1 year (Preferred) * Network Troubleshooting: 1 year (Preferred) * Server Maintenance/Management: 1 year (Preferred) * Troubleshooting Software & Hardware: 2 years (Preferred) * Remote Monitoring and Management Tools: 1 year (Preferred) * Windows Troubleshooting and Re-imaging: 1 year (Preferred) * IT support: 2 years (Preferred) Ability to Relocate: * Venice, FL 34292: Relocate before starting work (Preferred) ## Description As a Help Desk Technician, you'll provide technical assistance, resolve IT issues, and ensure smooth operation of customer IT systems. You'll support clients on-site and remotely, assist with hardware and software problems, perform system maintenance, and collaborate with your team to deliver effective solutions. We need someone who loves technology, takes initiative, thrives in a collaborative environment, and can tackle challenges with minimal exposure. If you love challenges and innovation, this job is for you!, * Provides technical support to end-users via phone, ticket system, or in-person to address issues promptly with Desktops, Peripherals, Operating System, Applications, and Hardware. * Travel on site to Customer locations to resolve IT issues. * Troubleshoot and resolve hardware and software problems related to desktops, laptops, cell phones, peripherals, and network connectivity. * Utilize Remote Monitoring and Maintenance (RMM) systems to establish and coordinate regular maintenance activities on end-user devices. * Install, configure, update, and troubleshoot software applications, operating systems, drivers, printers, and other related IT equipment for customers. * Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions. * Assist in the implementation and maintenance of IT security measures, including antivirus, and report potential threats and issues. * Establish Procedures and research best practices for cybersecurity and implementing those solutions for customers. * Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency. * Participate in training end-users to enhance understanding of IT systems and prevent recurring issues. * Monitor and perform routine maintenance tasks for Customers to prevent system downtime, as well as make suggestions for improving efficiency. * Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades. * Develop technical support documentation for IT Helpdesk Team and end-users. * Proactively learn new skills and gain new knowledge as needed to fulfill job responsibilities. * Provide support for Microsoft 365/Azure AD, Microsoft Exchange, Google Workspace, etc. * Other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)