> Markdown version of [/jobs/ext/2388696-journeyman-computer-user-support-specialist-help-desk-support](https://www.wearedevelopers.com/jobs/ext/2388696-journeyman-computer-user-support-specialist-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Journeyman Computer User Support Specialist (Help Desk Support) - **Company:** B.R.S. Inc. - **Location:** Tyndall Air Force Base, FL, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, Remote Desktop Services, Remote Service Software, Software Engineering, TCP/IP, Data Logging, Office365, Peripherals, Information Technology, Laptops, 3-tier Architectures, User Administration, Servicenow - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=856c2921699381a7 ## About the Role Experience: A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop support role. * Demonstrated experience troubleshooting a wide range of hardware and software issues in a professional environment. Certifications (Baseline): * Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II. Certifications (Computing Environment - Desired): A relevant industry certification is desired. Examples include: * CompTIA A+ * CompTIA Network+ * Microsoft 365 Certified: Modern Desktop Administrator Associate Security Clearance: Must possess and maintain a SECRET security clearance. Technical Skills: * Proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite. * Strong hardware troubleshooting skills for PCs, laptops, and common peripherals. * Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP). * Experience with Active Directory for user account management. * Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Remedy) and remote desktop tools. * Excellent customer service, communication, and problem-solving skills. ## Description The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lead, they independently handle a wide variety of incidents and service requests, applying established procedures and their technical knowledge to restore service for users efficiently. This role is crucial for maintaining user productivity and satisfaction across the organization. 1. Typical Task List Incident Response and Troubleshooting * Serve as a primary point of contact for receiving, logging, and tracking all user-reported technical issues via phone, email, or ticketing system. * Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults, software errors, and network connectivity problems. * Utilize remote support tools to troubleshoot and resolve user issues in a timely manner. System Installation and Configuration * Install, configure, and deploy new computer systems using standard system images. * Install and configure approved software applications and ensure proper functionality. * Set up and configure peripheral devices, such as printers, monitors, and docking stations. User Support and Account Management * Assist users with common tasks, including password resets, email configuration, printer setup, and access to network drives. * Perform basic user account management in Active Directory, such as unlocking accounts and resetting passwords. * Provide guidance and basic training on standard hardware and software. Escalation and Documentation * Escalate complex incidents requiring administrator-level access or specialized knowledge to the appropriate Tier 3 teams. * Contribute to the IT knowledge base by creating and updating technical documentation, user guides, and troubleshooting procedures. * Document troubleshooting steps and resolutions clearly and accurately in the IT Service Management ticketing system. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)