> Markdown version of [/jobs/ext/2389941-customer-network-engineer](https://www.wearedevelopers.com/jobs/ext/2389941-customer-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Network Engineer - **Company:** ! Gamma - **Location:** Glasgow, UK - **Contract:** Permanent contract - **Skills:** Digital Subscriber Line (DSL), Ethernet, Multi-protocol Systems, Network Protocols, Salesforce.Com, Wide Area Networks, Data Logging, SolarWinds (Software), Servicenow - **Published:** August 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=785215785466e326 ## About the Role You don't need experience in everything listed-but we're especially keen to hear from people with some of the following skills: * Ability to analyse complex issues and recommend appropriate solutions to resolve problem. * Ability to engage appropriate escalation points in a timely fashion monitoring issues through to resolution. * Defining approaches to CPE management including organising schedules for complete estate management to minimise any impact to customers. * Ability to identify potential MSO (Major Service Outages) and support with internal and external coordination and communication. * Innovation expectation to follow and improve Gamma Internal processes. * Interpersonal excellent communication, both written and verbal is essential for both customers, delivery and support teams in Gamma. * The ability to write clear and detailed change documentation is essential ## Description As a Customer Network Engineer within our team, you will work in a dynamic 24x7 environment, proactively monitoring and responding to alerts and events related to networks for key, strategic Enterprise Customers. Our customers expect a best-in-class managed service, and your expertise will be critical in ensuring the reliability and stability of their networks. In this role, you will support all aspects of network solutions, including: Common Networking Protocols: MPLS, Ethernet, and DSL Voice and Communications products: SIP, UCaaS and CCaaS Advanced Networking Technologies: WAN, SD-WAN, LAN and Next-Generation firewalls (Palo-Alto). You will also need to be comfortable working 12 - hour rotating shifts: * 2 day shifts (07:00-19:00) * Followed by 2 night shifts (19:00-07:00) * Followed by 4 days off What will you be doing day-to-day? * Supporting complex incidents and providing excellent service, always putting the customer experience at the forefront of the decision-making process. * Utilising platforms such as Salesforce and ServiceNow to accurately document incidents. * Using Highlight and Solarwinds to monitor customers' environment to identify and triage events and proactively responding and escalating where required. * Support customer solution network performance enhancements. * Proactively overseeing the entire ticket lifecycle, ensuring focused attention from initial logging through to resolution. * Maintaining a professional and courteous manner, ensuring customers are kept informed and satisfied throughout the process. * You will be working closely to our Service Operations Teams, Delivery Customer Advocates Operations, Delivery Management Office Business and our Change Sales Team. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)