> Markdown version of [/jobs/ext/239005-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/239005-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Analyst

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Harrisburg, PA, United States
- **Salary:** $31,200.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Software Engineering, Os Ticket, Call Tracing
- **Published:** May 16, 2026
- **Apply:** https://www.dice.com/job-detail/517385a2-8c0e-4da9-973c-505618bbb297

## About the Role

We are seeking a Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. The ideal candidate will be self-motivated, detail-oriented, and passionate about delivering excellent customer service., * IT Service Desk experience: 1+ year in IT Service Desk or Call Center

 * Ticketing software: 1 year of call tracking/ticketing system use
 * Attention to detail: Ability to follow documentation and troubleshoot resourcefully
 * User support: Skilled at assisting non-technical users with hardware/software issues
 * Communication skills: Above-average telephone manner and clear communication
 * Active Directory: Basic user and security group administration
 * Windows & Office 365: Strong knowledge of Windows 7 and Office 365
 * Office 365 troubleshooting: Experience with permissions, calendar sharing, and delegation
 * Organizational skills: Ability to manage multiple tasks effectively, * 2-year Associate's degree or equivalent technical study



## Related Videos

- [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)