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# Service Designer, Experience Design, Strategy & Standards

- **Company:** Horizontal Talent
- **Location:** New York, NY, United States
- **Salary:** $124,800.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Service Design, Figma, GPT
- **Published:** August 4, 2026
- **Apply:** https://www.jofdav.com/jobs/59071673-service-designer-experience-design-strategy-standards

## About the Role

* Strong background in service design, experience strategy, and/or journey mapping
 * Proven ability to lead workshops, facilitate discussions, and educate stakeholders on design methods
 * Experience creating repeatable processes, not just one-time deliverables
 * Systems thinking and the ability to connect customer experience to operational and technical ecosystems
 * Comfort creating production-ready artifacts that are clear, structured, and easy to share
 * Hands-on experience with tools such as FigJam, Figma, Claude Design, or similar platforms
 * Familiarity with building custom skills using agentic AI tools such as Claude and ChatGPT
 * Ability to work effectively in a complex, regulated environment
 * Strong communication, collaboration, and stakeholder management skills

Preferred Skills

 * Experience in financial services or another highly regulated industry
 * Exposure to code-based or component-driven production methods for design artifacts
 * Experience creating scalable design systems, templates, or reusable workflows
 * Ability to balance craft quality with speed, consistency, and operational efficiency

## Description

Join a fast-moving Experience Design team focused on scaling service design and journey mapping across the enterprise. This role is ideal for a hands-on Service Designer who enjoys creating high-quality journey artifacts, improving how work gets done, and partnering with stakeholders in a complex, regulated environment.
Responsibilities

 * Facilitate discovery sessions to uncover the people, systems, tools, and processes involved in end-to-end journeys
 * Organize research findings, stakeholder input, and business context into clear service design frameworks
 * Create journey maps and service blueprints that capture customer, advisor, and internal experiences
 * Identify friction points, opportunity areas, and key moments that matter across experiences
 * Maintain journey artifacts as a reliable source of truth that can be updated over time
 * Develop repeatable templates, methods, and workflows to support journey production at scale
 * Build scalable, shareable artifacts using component-driven or code-based approaches when helpful
 * Create and maintain a library of blueprint and journey map templates for different levels of detail and scope
 * Help establish an AI-ready production process that can be owned and governed by the design strategy team after handoff


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