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# Technical Support Specialist - II

- **Company:** Simplitfy, LLC
- **Location:** Lake Worth Beach, FL, United States
- **Salary:** $55,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Network Security, Microsoft Office, Microsoft Servers, Network Architecture, Software Troubleshooting, Firewalls (Computer Science), Network Support, Cybercrime
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=033831b730a221e3

## About the Role

Simplitfy protects small and medium-sized businesses across South Florida from cyber threats and IT problems they can't afford to have. We're growing toward becoming the go-to managed IT and cybersecurity provider in the tri-county area - Palm Beach, Miami-Dade, and Broward - and we're building that by hiring engineers who want to actually solve problems, not just clear a queue. If you have MSP experience, we'd like to talk to you., * Proven experience in an MSP environment - you already know this world, not just IT support in general

 * Advanced knowledge of Office 365 and Microsoft server environments, including setup, maintenance, and troubleshooting
 * Hands-on experience with network security tools such as Sophos Central, XG Firewalls, and
 * Experience with Datto RMM, Datto EDR, and Huntress (or directly comparable RMM/EDR tools)
 * Experience with Kaseya's Autotask PSA (or a comparable PSA/ticketing platform)
 * Strong communication skills - able to explain technical issues clearly to non-technical clients
 * Comfortable working as part of a team, including knowing when to ask for help
 * Solid foundation in both hardware and software troubleshooting
 * Valid driver's license (for company-vehicle site visits)

Nice to have:

 * Networking or Microsoft certifications (e.g., CompTIA Network+, Microsoft certifications)

## Description

This is a Level II role, built for someone who's already worked in an MSP environment and knows this stack. You'll handle network support and client issues across a mix of remote and on-site work, using a company car for onsite visits. We care about resolving the actual problem, not just closing the ticket quickly.

What you'll do:

 * Diagnose, repair, and maintain client network infrastructure, both remotely and on-site
 * Support and troubleshoot Office 365 and Microsoft server environments
 * Monitor and manage client systems using Datto RMM, Datto EDR, and Huntress
 * Track and manage service work in Kaseya's Autotask PSA
 * Communicate clearly with clients about technical issues, in plain language
 * Document your work and keep clients and teammates informed
 * Flag problems early, even ones outside your ticket, and ask for help when you need it


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