> Markdown version of [/jobs/ext/2391142-member-services-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/2391142-member-services-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Member Services & Technology Support Specialist - **Company:** TLA-HOSPITALITY LLC - **Location:** Tallahassee, FL, United States - **Experience:** Starter - **Salary:** $46,000.0 - $56,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Cloud Storage, Data Integrity, Issue Tracking Systems, Phishing, Remote Service Software, Microsoft SharePoint, TeamViewer, Wireless Access Point, Wireless Networks, Network Routers, Internet Protocol Telephony, Google Drive, Malware, Microsoft Onedrive, Laptops, Data Management, GPT - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=22d40f0db216f347 ## About the Role * 1-2 years of IT support, help desk, or customer service experience. * Windows 11: installation, configuration, and troubleshooting. * Active Directory: ability to join computers to domain. * Printer setup, VOIP phone systems, and troubleshooting. * Remote support tools (RDP, TeamViewer) and mobile device setup. * Cloud storage basics (Google Drive, OneDrive, SharePoint) and email proficiency. * Security awareness: password policies, phishing recognition, malware basics. Soft Skills * Genuine customer service mindset. You listen, you problem-solve, you follow through. * Strong written and verbal communication. You explain tech in plain English. * Reliability and dependability. Members count on you. * Comfort with ChatGPT, Copilot, or similar AI tools. Most people already use these. * Valid driver's license for occasional member site visits., Nice to Have (But Not Required) * Associate's degree in IT or related field * Experience in a REALTOR® Association, brokerage, or MLS environment * CompTIA A+ or Network+ certification * Typing speed of 50+ WPM * Experience creating training materials or delivering webinars ## Description Ready to work in a role where your support directly impacts 2,300+ real estate professionals and the thriving REALTOR® community they serve? We're the Tallahassee Board of REALTORS® (TBR) and CATRS, the Multiple Listing Service (MLS) that powers our region's real estate market. We're looking for a Member Services & Technology Support Specialist who is energized by helping members succeed, has solid IT help desk fundamentals, and is ready to grow with our organization. What You'll Do In this role, you'll split your time between two equally important worlds: Member Success (50%) * Process membership applications, welcome new REALTORS®, and explain benefits that drive their business. * Maintain accurate member records in our AMS system and keep everything organized. * Be a voice for member concerns and support retention efforts. * Coordinate billing, answer questions, and smooth the onboarding experience. MLS Operations & Support (50%) * Keep our MLS data clean and trustworthy. Members depend on data integrity. * Run the CATRS Technology Support Desk: handle calls, resolve tickets, troubleshoot systems. * Support members with MLS training, teach technology courses, and create learning materials. * Troubleshoot office tech: desktops, laptops, printers, VOIP systems, mobile devices. * Travel to member offices for on-site support when needed., Required Systems You Will Work With The following systems are core to this position. Experience with these platforms develops on the job: * Our AMS (Association Management System): member records and account management * MLS platform (Paragon): compliance, data management, and member support * Support ticketing system: tracking and resolving requests * Wireless network infrastructure: routers and access point configuration * Windows 11 deployment and business environment configuration ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) ## Related Articles - [How to Tell if Something Was Written by ChatGPT](https://www.wearedevelopers.com/magazine/314-how-to-tell-if-something-was-written-by-chatgpt) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Dev Digest 129 - Now that's what I call private data!](https://www.wearedevelopers.com/magazine/468-dev-digest-129-now-that-s-what-i-call-private-data) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)