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# Senior Manager, Technology

- **Company:** Bryan Cave Leighton Paisner LLP
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $179,000.0 - $218,800.0
- **Contract:** Permanent contract
- **Skills:** Presentation Programs, Remote Access Technology, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1b51b46e24771afd

## About the Role

* Excellent project, conflict, and people management
 * Excellent leadership skills and experience
 * Excellent managerial skills including personnel, budget and deliverables management
 * Ability to communicate technological problems, problem solving and new technologies to non-technical personnel
 * Ability to develop strategic planning documents on Remote Computing, Service Desk and End User Support processes
 * Ability to collaborate with others, synthesize and evaluate problems and opportunities
 * Ability to understand interrelated issues and impact of technology changes on workflow/work processes
 * Requires the ability to regularly report to work on the days and times scheduled, * Bachelors degree
 * Minimum ten (10) years experience in this field or equivalent combined experience

## Description

* Prepares strategic IT Support service level plans in collaboration with appropriate Lawyers, IT Managers, Administrative Staff, the Associate Director, Technology Partner and appropriate committees
 * Ensures all projects adhere to defined IT processes and policies
 * Use of Service Now to develop, integrate and support metrics, and use those metrics to drive improvement and trend discovery.
 * Develops and delivers effective training systems and programs in the assigned local offices
 * Accounts for Firmwide training content in the Intranet system used for multimedia training, frequently asked questions, "How Do I?", Train the Trainer resources, etc.
 * Ensures Intranet content is input and maintained for areas of responsibility
 * Delivers Service Desk, Application Support and end user support deskside service enhancements and measures increase in end user satisfaction levels
 * Conduct research to determine possible improvements in service levels and support processes
 * Coordinate with Project Managers to ensure necessary resources are available to meet scheduled deadlines on approved projects
 * Forms and manages teams for all IT Support Services personnel and develops team building skills of team leaders
 * Prepares monthly management reports
 * Works with lawyers/clients on process redesign utilizing technology
 * Develops, manages and reports on prioritization process for end user requests on problem resolution
 * Prepare presentations regarding overall support functions upon request
 * Identifies slippage in timing, costs and resources; develops strategies to correct
 * Develops and measures Key Performance Indicators for group success and provides feedback to internal/external clients
 * Acts as key communicator regarding immediate and short-term technology problem solving as well as short and long-term training issues Firmwide


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