> Markdown version of [/jobs/ext/2391798-technology-support-senior-analyst](https://www.wearedevelopers.com/jobs/ext/2391798-technology-support-senior-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Senior Analyst - **Company:** Job Bank - **Location:** Bromley, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Collaborative Software, Desktop Computing, Linux, Issue Tracking Systems, Networking Basics, Service Pack, Cisco WebEx, Office365, Software Troubleshooting, Information Technology, Laptops, User Administration - **Published:** August 7, 2026 - **Apply:** https://dejobs.org/x/x/668C4E47AD874E10B0BF24838AF16C35/job/ ## About the Role * Proficiency in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams, etc.). Good understanding of Active Directory, Group Policy, and user account management. * Good knowledge of network fundamentals. * Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP, etc.), and printers. * Experience supporting mobile devices (iOS/Android) and MDM solutions. * A commitment to providing excellent customer service with a positive, professional, and patient demeanour. * Good analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly. * Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment. * A collaborative mindset with a willingness to share knowledge and assist colleagues. * mindset with a willingness to share knowledge and assist colleagues. Skills that will help: * Experience in working in a large tech/finance org * Experience with Linux operating systems * Familiarity with collaboration platforms beyond Microsoft Teams (Zoom, Webex). ## Description * The Employee Technology Support Engineer is a critical role within our technology team, responsible for providing exceptional front-line technical support to all Bank of America employees, spanning both our front and back-office operations. * You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity and our ability to serve clients effectively. * You will be a highly motivated, customer-focused problem-solver with a strong technical background and excellent communication skills. * Support a diverse employee base across both Back-office and Front-office. Understand the specific technology needs and urgency levels of each group. * Install, configure, and maintain a variety of hardware and software. This includes deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs. * Log, track, and prioritize all support requests using our ticketing system. Ensure detailed and accurate documentation of all troubleshooting steps and resolutions. * Adhere to all Bank of America security policies and compliance regulations. Ensure all devices and applications are configured to meet security standards. This includes performing regular security patches and updates., * At Bank of America, we strive to prioritise employees' health and wellbeing - it's what makes us a Great Place to Work. * Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner * Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons * We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum * The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc. * Use of a flex fund to use towards benefits * Access to an emotional wellbeing helpline, and virtual GP services * Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood * Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm * Ability to donate to charities of your choice directly through payroll and the bank will match your contribution * Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. "We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience." We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)