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# Interim Business Systems Manager

- **Company:** Crisis UK
- **Location:** London, UK (Remote available)
- **Salary:** £66,513.0
- **Contract:** Contract
- **Skills:** Business Systems, Data Infrastructure, Microsoft Dynamics, Release Management
- **Published:** August 3, 2026
- **Apply:** https://www.charityjob.co.uk/jobs/crisis-uk/interim-business-systems-manager/1078870?tsId=6

## About the Role

* Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness
 * Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms
 * A solid grounding in service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance
 * A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review
 * Experience of developing product ownership, solution design and business analysis capability in others
 * Strong stakeholder management skills and the confidence to work at pace with ambiguity

## Description

Location: Based in London, E1 with flexible homeworking arrangements in line with Crisis' Hybrid Working Policy, This is a fixed term role with a clear mission, created specifically to support Crisis' CRM Transformation programme. We are migrating to a new CRM system, Microsoft Dynamics 365, underpinned by a Modern Data Platform, and the next nine to twelve months are critical as the new platform enters live operation. As Interim Business Systems Manager you will sit at the centre of this transition, collaborating with product owners, developers, suppliers and business stakeholders to make the handover from programme delivery to business-as-usual a success, equipping Crisis with impactful, sustainable systems for fundraising and engagement in support of our mission to end homelessness.

Coaching and developing our Product Owners will be at the heart of this role, helping them build the confidence and capability to own their backlogs, prioritise with clarity and bring well-formed decisions to the table, alongside embedding consistent, sustainable development practices across the team. You will also lead key transition deliverables, including the rebuild of Apteco FastStats so that marketing delivery remains robust and well-governed, and provide governance, oversight and transition planning for our Christmas systems cycle.

This role exists to support a defined period of transformation; it is offered on a fixed term basis, and decisions about how the team is shaped beyond the transition will be made as the programme concludes. What we can offer now is a bold, genuinely pivotal piece of work, and the opportunity to leave Crisis with a stronger, more confident and capable systems team., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.