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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior End User Support Engineer - **Company:** Hargreaves Lansdown - **Location:** Bristol, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Confluence, JIRA, Collaborative Software, System Configuration, Apache Hive, Windows PowerShell, Azure Active Directory, Software Deployment, TCP/IP, TeamViewer, Virtual Local Area Networks, Computer Network Technologies, Microsoft InTune, Azure Security Center, Deployment Automation, Atlassian Tools, Casper Suite, Servicenow - **Published:** August 7, 2026 - **Apply:** https://www.totaljobs.com/job/senior-support-engineer/hargreaves-lansdown-job107809603 ## About the Role * 6 Years previous experience in an IT Technical support role. * Strong knowledge of Microsoft Office 365 and MS Operating Systems. * A great understanding of ITIL, including incident, request, problem and change management. * Advanced working knowledge of Microsoft Intune, including device enrolment, Autopilot, configuration, compliance, application deployment and endpoint security. * Excellent communication skills, customer focused and a positive attitude. * The ability to plan, prioritise and manage your own workload effectively. * Willingness to engage with and work in other technologies. * Flexible and adaptable when dealing with changing requirements and priorities. * Able to resolve issues or come up with a workaround while under pressure. * Strong troubleshooting skills across hardware, software, networking, endpoint management and collaboration platforms. * Working knowledge of Microsoft Conditional Access. Required Technologies and experience * Azure AD * Active Directory * Microsoft Intune * Microsoft Autopilot * Microsoft Defender for Endpoint * Microsoft 365 Certified: Endpoint Administrator Associate - MD-102 * JAMF Pro - Jamf 100 and 200 Qualification * Apple Mac OSX * Apple iOS * Strong PowerShell automation skills * Networking technologies such as TCP/IP, VLANs. Desirable * ServiceNow ITSM System * Apple Business Manager * Jamf 300 Qualification * ITIL 4 foundation * Atlassian - Jira * Atlassian - Confluence * Microsoft 365 Certified: Administrator Expert - MS-102 * Microsoft Teams Rooms ## Description * Acting as a senior escalation point for complex end user, hardware, software, Windows, macOS, mobile issues. * Providing advanced troubleshooting and resolution across Windows, macOS, iOS, Microsoft Intune and JAMF services. * Leading technical improvements across the end user device estate, including laptop builds, device configuration, lifecycle management and technical solutions. * Working closely with the Build & Deploy team on supporting and enhancing the Microsoft Intune (including Autopilot, configuration profiles, compliance policies, patching, application deployment and endpoint security controls), and JAMF environments (macOS device management, including enrolment, policies, configuration profiles, patching, application deployment, FileVault and Apple device lifecycle processes) * Helping deliver an excellent onboarding experience for all new colleagues, including device provisioning, shipping and remote handover for VIP or senior users. * Ensuring all incidents, service requests, changes and asset updates are accurately recorded in the ITSM tool. * Keeping colleagues informed of progress, clearly communicating technical issues and providing professional, customer-focused support. * Ensuring incidents and requests are resolved within agreed SLAs, while identifying opportunities to reduce repeat issues. * Lead on the teams technical problems and major incidents. * Key technical role on strategic end user support projects. * Reviewing existing services and proactively recommending improvements to enhance colleague experience, security, efficiency and reliability. * Working closely with third-party partners and vendors to support device lifecycle, support escalations and service improvements. Including leading on hardware changes. * Mentoring junior engineers and sharing knowledge across the team. * Creating and maintaining technical documentation, support guides, knowledge articles and operational processes. * Occasionally overseeing and managing contractor installations outside core business hours. * Subject matter expert for the End User Support teams responsible applications: PaperCut MF and Hive, Olympus Dictation, Print Services, TeamViewer remote support. * Undertake occasional out of hours work to perform SME application upgrades. * Working closely with the product lead to review. form and deliver our roadmaps. * Deputise for the product lead ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)