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# IT Specialist III

- **Company:** Cedar Point
- **Location:** Lexington Park, MD, United States
- **Experience:** Experienced
- **Salary:** $61,224.0 - $81,347.0
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, Computer Equipment, Information Technology, User Administration
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e479d80f7a7af6f5

## About the Role

We're looking for someone who has:

 * Associate's Degree in Information Technology, Business, or a related field (or equivalent experience); Bachelor's Degree preferred.
 * At least two years of technical support/help desk experience.
 * At least two years of customer service experience.
 * Strong troubleshooting, problem-solving, and communication skills.
 * Experience supporting computer hardware, software, operating systems, and user access management.

Preferred Qualifications

 * Credit Union or financial institution experience.
 * Experience supporting digital banking platforms.
 * CompTIA A+, Security+, Microsoft IT Support, or similar certifications.
 * Experience mentoring team members and collaborating across departments.

## Description

Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team.

In this role, you will:

 * Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
 * Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution.
 * Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards.
 * Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
 * Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.


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