> Markdown version of [/jobs/ext/2393592-it-infrastructure-support-specialist-3rd-shift](https://www.wearedevelopers.com/jobs/ext/2393592-it-infrastructure-support-specialist-3rd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Support Specialist (3rd Shift) - **Company:** Dahl Consulting - **Location:** Madison, AL, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Wireless Networks, Enterprise Software Applications, Office365, Information Technology, Laptops, Windows Client, User Accounts - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c8f66ce5b3e48fa4 ## About the Role The ideal candidate is self-motivated, eager to learn, and comfortable working independently while collaborating with remote IT teams. This position is primarily focused on providing overnight IT infrastructure and end-user support, including PC deployment, imaging, hardware troubleshooting, and production-line technology support., * Experience configuring, deploying, and maintaining laptops and desktops within an enterprise environment. * 3-5 years' experience working in an enterprise helpdesk setting * Comfort or experience working an overnight shift * Knowledge of Windows 10, Windows 11, and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint. * Experience working with Active Directory and user account administration. * Self-motivated with the ability to work independently and collaboratively in a team environment. * Quick learner who can adapt to new technologies and processes. * Excellent communication, customer service, and problem-solving skills. * Ability to lift and move equipment weighing up to 40 pounds. * Ability to work effectively in warehouse, office, and manufacturing environments. * Availability to work onsite during the overnight shift (approximately 9:00 PM - 6:00 AM)., * 2-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * 3-5 years of experience in an enterprise help desk or IT support environment. * Experience supporting manufacturing, production, or distribution center technology environments. * Knowledge of: + Wired and wireless networking + Handheld barcode scanners + Printers and label printers + IP phones and related peripheral devices * Experience supporting both onsite and remote users within a large enterprise organization. ## Description Our client, a global leader in the powersports, manufacturing, and distribution industry, is seeking an IT Infrastructure Support Specialist (L2) to provide onsite technical support within a fast-paced production environment. This role supports manufacturing operations, distribution centers, and corporate users by ensuring critical technology systems remain operational and efficient., As an IT Infrastructure Support Specialist (L2), you will be responsible for deploying, maintaining, and supporting a variety of hardware, software, and infrastructure technologies used throughout manufacturing, warehouse, and office environments. You will serve as a key onsite IT resource during the overnight shift, supporting production operations, end users, and ongoing technology initiatives. Responsibilities * Assess and prioritize daily work based on outstanding service desk requests and operational needs. * Document incidents, requests, and work activity within the organization's IT service management platform. * Provide timely technical support for manufacturing, distribution, and corporate environments. * Configure, deploy, maintain, and troubleshoot: + Laptops and desktop computers + Handheld barcode scanners + Custom workstations + Label printers + IP phones and peripheral devices * Support Windows and macOS operating systems, Microsoft 365 applications, and other enterprise software platforms. * Administer user accounts and end-user device objects within Active Directory and Microsoft 365. * Perform computer refreshes, imaging, hardware deployments, and device replacements. * Serve as a local hands-on resource for advanced IT teams by assisting with troubleshooting, issue resolution, and project implementation. * Create and maintain technical documentation, knowledge articles, and standard operating procedures. * Support production-line technology during overnight manufacturing operations. * Assist with overflow support requests from first and second shift teams as needed. * Participate in after-hours or on-call support activities when required. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)