> Markdown version of [/jobs/ext/2393648-telecommunications-specialist-ii](https://www.wearedevelopers.com/jobs/ext/2393648-telecommunications-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Specialist II - **Company:** MYFLORIDA CORPORATION - **Location:** Jacksonville, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Relational Databases, Network Troubleshooting, Microsoft Office, System Testing - **Published:** August 5, 2026 - **Apply:** https://www.juju.com/job/00000000gm3lc7 ## About the Role 1. Knowledge of computer equipment. 2. Ability to diagnose and resolve telecommunication problems. 3. Knowledge of records management system standards and procedures. 4. Knowledge of Florida Statutes and Florida Administrative Code. 5. Knowledge of the Department of Vital Records Registration and code manuals. 6. Ability to coordinate activities of technical staff engaged in records management system. 7. Ability to provide training and assessment, communicate effectively, and to identify and solve problems., Excellent customer service skills and knowledge of Office 365 products such as Word, Excel and Outlook. Ability to troubleshoot system issues and resolve., All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. ## Description This position is in the Records Registration Section of the Bureau of Vital Statistics, and provides technical assistance and system support to external users of the Electronic Death and Birth Registration systems. The position is primarily responsible for handling help desk calls, emails, system testing, and registration support for funeral directors, medical examiners, hospitals, and county health department staff. Specific responsibilities include the following: 1. Assists users via phone and email with system access issues. Coordinates with central or regional Department of Health help desk to ensure tickets are worked on a timely basis and closed once problem is resolved. Processes and tracks new user access forms. Assist and help with the day-to-day operation of the Records Registration unit, and to help with the manual entry of Birth, Death, Dissolution of Marriage, Fetal Death and Marriage records. 2. Develops and coordinates help desk procedures to ensure quality and consistency is maintained in the delivery of services to customers. 3. Troubleshoots and analyzes system performance; addresses user error issues received by phone or email. Troubleshoots and analyzes relational database components in connection with user error issues. 4. Trains staff engaged in program support activities that enable users to file vital statistics records electronically. 5. Develops and maintains user acceptance test scripts to ensure that system performs as designed in requirements documents including, but not limited to, any future enhancements of the system. Reviews and updates system user manuals and guides. 6. Prepares and submits to management detailed reports dealing with any and all user or facility activities within the system as requested. 7. Coordinates with staff to ensure help desk coverage is provided for weekends and holidays and may work a variable work week schedule. 8. 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