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# Help Desk Technician

- **Company:** Miami Dolphins
- **Location:** Miami Gardens, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Office365, Peripherals, Microsoft Onedrive, Information Technology, User Administration
- **Published:** August 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0440d9917d7cd366

## About the Role

This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently., * Minimum of a bachelor's degree in information technology or related field with at least 2 + years of experience in an IT Help Desk, Desktop Support, IT Support or similar technical role

 * Experience supporting Microsoft 365 environments
 * Knowledge of Windows 10/11 Desktop support
 * MacOS X and Apple iOS knowledge
 * Collaborate with the internal/external resources to provide optimal technology solutions

## Description

The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology., * Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.

 * Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows and MAC's
 * Install, configure and maintain laptops, desktops, and printers
 * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
 * User Management, Active Directory, identify password related issues and provide resolution
 * Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services.
 * Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events
 * Provide remote and onsite support as appropriate
 * Build strong relationships with users and understand their technology needs
 * Prioritize critical and executive support requests appropriately
 * Ensure devices are properly secured and configured before being issued to users
 * Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements
 * Physically required to lift, move, pack/unpack systems weighing 50 lbs
 * Fun personality that enjoys technology


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