> Markdown version of [/jobs/ext/2394030-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/2394030-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Administrator

- **Company:** Murray Recruitment Ltd
- **Location:** Glasgow, UK
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5826554938

## About the Role

* Confident using IT systems with a good understanding of service management tools.
 * Experience with simPRO is a bonus but not essential.
 * Background in a similar helpdesk or admin role, preferably in a busy office environment.
 * Strong communication skills and a proactive approach to customer service.
 * Solid understanding of UK geography for scheduling purposes.
 * Ability to multi-task, prioritise work effectively, and remain calm under pressure.

## Description

* Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
 * Coordinate engineer callouts and schedule repair visits efficiently.
 * Organise and confirm planned maintenance with customers.
 * Maintain accurate and up-to-date customer records and databases.
 * Raise purchase orders and assist in preparing repair quotations.
 * Provide administrative assistance to both the Helpdesk team and Management.
 * Regularly update client portals with job progress and completed work.
 * Arrange accommodation for engineering staff when required.
 * Manage false alarms and ensure proper follow-up.
 * Process daily invoicing and ensure accurate billing.
 * Support the team by covering during holidays and absence.


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)