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# Technical Support Rep

- **Company:** Pentair plc
- **Location:** Delavan, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com, SAP (Applications)
- **Published:** August 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87966837/1

## About the Role

YOU SHOULD: * Have obtained a High School Diploma or equivalent. * Have at least 1 year of professional experience in Customer Service, Sales, and/or Marketing * Familiar with MS Office applications; ability to operate all related equipment for the role. * Ability to adapt and grow in a changing environment. * Ability to work with cross functional teams. * Demonstrated excellent communication skills (written & verbal). * Demonstrated ability to prioritize duties, exercise good judgment, handle multiple tasks simultaneously, meet deadlines, and work in a fast-paced environment. * Display excellent organizational skills and a detail-oriented demeanor. * Previous experience working in an energetic team environment while displaying a pleasant / friendly style as well as a professional image., * Bi-Lingual (English/Spanish/French) speaking a plus.

 * Understanding of hydraulic or electro-mechanical systems, especially pump products is preferred.
 * Hands-on experience working with installation, repair, maintenance, operation and troubleshooting of hydraulic or electro-mechanical
Equal Opportunity Employer

## Description

SUMMARY: This position is responsible for providing world class customer service to customers of Pentair. This is done by providing end-to-end customer support by promptly responding to inquiries regarding warranty, technical advice and problem solving., * Answer calls and emails in a courteous and professional manner while ensuring sufficient phone queue coverage at all times.

 * Perform troubleshooting of product performance and application related inquires.
 * Coordinate warranty returns (RGAs) in accordance with company policies.
 * Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems.
 * Effectively communicate with cross-functional teams on a regular basis.
 * Create product replacement orders or issue credit to customer accounts whenever applicable.
 * Attend ongoing internal training to obtain technical knowledge of products in order to adequately address customer questions.
 * Conduct product evaluation trainings internally and externally. Minimal travel may be required.
 * Develop, implement, and maintain training materials as needed.
 * Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses.
 * Assist customers with product related questions.
 * Accurately document & record technical support calls in Salesforce.com.
 * Perform other tasks and duties as assigned.


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