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# Clinical Information Technology Specialist

- **Company:** Cherry tree dental
- **Location:** Madison, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Hospital Information Systems, Dental Informatics, Networking Basics, Software Troubleshooting, Information Technology, User Administration
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02c4a7bb2ae11356

## About the Role

* Associate degree in Information Technology, or related field.
 * One year of experience in help desk, IT support, or customer service.
 * Previous work experience in dental or healthcare preferred.
 * Basic understanding of Windows operating systems, Microsoft 365, and network fundamentals.
 * Strong troubleshooting, communication, and customer-service skills.
 * Ability to maintain professionalism, patience, and clarity when assisting non-technical users.
 * Willingness to learn dental software and technology platforms.
 * Ability to travel to dental offices occasionally, as needed.
 * Foster a positive attitude and work in a team environment.

## Description

* Serve as the first point of contact for technical support requests via phone, email, and ticketing system.
 * Provide basic troubleshooting for hardware (computers, printers, scanners), software, phones, and network connectivity issues across multiple dental office locations.
 * Support clinical software applications such as practice management systems, digital imaging programs, and intraoral scanning devices.
 * Assist with user account management, password resets, and access permissions.
 * Log, prioritize, and track all support tickets, ensuring timely follow-up and resolution.
 * Escalate more complex issues to Clinical IT Administrator or vendor partners as needed.
 * Create clear documentation of troubleshooting steps, resolutions, and standard operating procedures to support a comprehensive knowledge base.
 * Coordinate with office teams to ensure technology is functioning properly for patient care operations.
 * Develop, document, and maintain a comprehensive asset management system, including asset tagging and tracking of equipment assigned to individuals and locations.
 * Support new office openings, technology rollouts, and equipment updates as assigned.


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