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# Business Analyst - CRM

- **Company:** NatWest CWS
- **Location:** Edinburgh, UK
- **Salary:** £63,000.0 - £103,000.0
- **Contract:** Temporary contract
- **Skills:** Software Bug Management, RAID, Data Streaming, Test Management
- **Published:** August 21, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5850922936

## About the Role

* Strong business analysis experience with CRM change management, process mapping, and impact assessment.
 * Proven test management/testing capability, including test planning, traceability, defect management, and risk-based prioritisation.
 * Experience developing SOPs, training materials, and business readiness collateral for change initiatives.
 * Excellent stakeholder management skills with the ability to coordinate across business, technical, and governance teams.
 * Strong governance and reporting experience, including RAID management and preparation of decision papers for senior stakeholders.

## Description

* Analyse business requirements, processes, and data flows across the ePrivacy ecosystem to support CRM change initiatives.
 * Ensure solutions align with business needs and deliver expected outcomes.
 * Provide business support throughout testing and implementation.
 * Validate requirements, assess business impacts, and drive business readiness activities to enable successful adoption of CRM changes.
 * Coordinate CRM change delivery across business stakeholders and the ePrivacy team.
 * Lead business testing activities, including test scope agreement, traceability, and defect management.
 * Conduct impact assessments and analyse colleague/customer journey and process changes.
 * Drive business readiness activities, including SOP updates, training, communications, and live proving.
 * Manage governance and RAID activities, and prepare options papers for key steering committee decisions.

Technologies:

 * CRM
 * Support