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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician II - **Company:** Ergotron, Inc. - **Location:** Eagan, MN, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Java (Programming Language), Computer-Aided Design, Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Asana, Microsoft Azure, Backup Devices, BitLocker Drive Encryption, VoIP, Software as a Service, System Configuration, SolidWorks (CAD), Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Windows Servers, Print Servers, Oracle (Applications), Salesforce.Com, Microsoft SharePoint, Software Configuration Management, Software Engineering, Verification and Validation (Software), TCP/IP, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Office365, Microsoft InTune, Computer Equipment, Laptops, Interactive Whiteboards, Communication Devices - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=647631c10e4339eb ## About the Role * Two (2) to three (3) years' experience with LAN connected PCs and Networks. * Thorough knowledge of latest PC and laptop hardware and software configuration in LAN/WAN environments, Ethernet, Windows, Mac OS, etc. * Thorough knowledge of Office 365 administration including users, licensing and Exchange. * Thorough knowledge of configuration of client PC connectivity for Windows Server, LANs, Active Directory. * Thorough knowledge of Office 365 applications, Anti-virus applications, and Exchange, including client setup, configuration and troubleshooting. * Experience with configuration of TCP/IP on workstations, including DHCP and DNS * Experience with troubleshooting PC hardware, software, LAN/WAN connectivity and printing problems. * Experience with telecommunications systems including wireless, mobile devices, VOIP and Conferencing equipment such as Polycoms * Experience with network backup procedures. * Experience with Audio Visual equipment * Experience with endpoint security technology (MFA, SSO, VPN) * Ability to quickly absorb and utilize new concepts, processes and technologies. * Ability to multi-task and flourish in a fast-paced, continuously changing environment. * Experience with the following technologies are preferred but not require o Oracle/Java o Windows o NAS/SAN o Solidworks PDM o Kaseya o Defender, Bitlocker, LAPS, BeyondTrust, zScaler, MFA, Mimecast o Microsoft Azure, InTune, Teams, OneDrive, SharePoint, VMs o SaaS platforms - SalesForce, Asana, Miro, FreshService * Must be able to work independently with limited supervision and also a team * Must be able to perform the physical requirements of the job as described to you for the position. ## Description As a dual role position, this position provides both administrative and helpdesk functions. This position provides administrative services in Active Directory, Exchange, and other server-based systems. This position also provides desktop field support services which include; preventative maintenance, troubleshooting, configuring and installing PC's, laptops and providing technical support for end-users at corporate head office, remote field offices, mobile users and manufacturing systems. This position reports to and functions under general supervision of the IT Director, Operations and Security, but works as part of the larger I.S. team as well as independently., * Define PC hardware and software standards and procedures and ensure adherence to these by the user community. * Provide 1st level field support services to users of PCs, LANs, WAN's, network print servers, printers and communication devices (i.e. cell phones, iPads, etc.). * Provide acquisition, installation and maintenance services for PC hardware and software in accordance with standards and procedures. * Reformat and recycle old computers in accordance with standards and procedures. * Install and update software on users' computers. * Troubleshoot and resolve software issues on users' computers. * Respond to and report on service requests assigned through the service request tracking system. * Keep aware of business direction and computing requirements of all business units and locations. * Keep abreast of new trends and emerging technologies in the PC and network industry. * Identify and recommend opportunities to improve and enhance PC and LAN services to our customers. * Participate and/or assist with various project teams on issues, including planning and execution for new applications, services or technology. * Support all manufacturing technologies including hardware, software, printing and wireless configurations. * Provide IT Director, Ops & Security, with updates on the status of assigned service tickets, incidents or projects. * Work with vendors regarding service issues or RMAs. * Assists in tracking and assignment of perpetual and SaaS software license management. * Keep asset information and assignment updated in appropriate application. * Diagnose and fix wireless networking issues on users' computers. Work with Network Manager to resolve problems with the wireless network. * Clean viruses from users' computers. Work with Security Analyst/Anti-Virus software vendor on issues with their software. * Administer and troubleshoot corporate cell phones and VOIP telephone system. * Spec and configure new printers and fax machines. Work with Network Manager to configure networked printers. * Diagnose and fix problems with printers and fax machines and other devices. * Replace toner in printers, recycle used toner cartridges. Monitor inventory of toner to ensure availability. * Submit support requests to printer/copier leasing company for repairs or maintenance. * Administer and Support Solidworks/CAD Programs * Administer Office 365, Active Directory and Exchange * Administer and Support Nicelabel and Zebra software * Provide conference room and Audio Visual support for meetings * Support legacy manufacturing equipment with embedded legacy operating systems (TNE location) * Learn and perform software validation process for new software as required for ISO13485 certification (Eagan location) * Cross train (Eagan based staff) on technologies in remote locations (TNE and NL) to support the business and ensure operations * While this position does not require regular travel, the candidate must be willing and able to travel by air both domestically and internationally when the need arises. * Additional duties as requested ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023) - [Software Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/194-software-developer-salary-in-germany-2023) - [Backend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/196-backend-developer-salary-in-germany-2023)