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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technician - **Company:** SKYDANCE LLC - **Location:** New York, NY, United States - **Salary:** $60,008.0 - $75,005.0 - **Contract:** Permanent contract - **Skills:** Computer Animation, Microsoft Windows, Adobe Creative Cloud, Antivirus Softwares, Apple Mac Systems, Software Applications, Software as a Service, Cloud Computing, Collaborative Software, Linux, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Office, Visual Effects, Software Licensing, Network Storage, Cloud Platform System, Office365, Software Troubleshooting, Avid Media Composer, Information Technology, Atlassian Tools, Laptops, Gsuite, Autodesk Autocad - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c99952496d440899 ## About the Role * 2+ years of experience in IT support of non-technical users * 1+ years of experience in an enterprise-level technology environment * Experience in customer service, facilities, and/or operations, a plus * Demonstrated ability to manage multiple competing priorities * Demonstrated ability to positively and professionally interact with potentially confused or frustrated users * Excellent communication skills in dealing with both technical and artistic groups * Proven experience administering Mac OSX, MS Windows & Linux * Ability to tenaciously solve unfamiliar problems * Experience supporting Linux workstations, a plus * Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications, a plus * Experience in the Visual Effects, Animation, or media and entertainment industries, a plus * Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms, a plus ## Description While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world's most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that's doing something different. For information on Skydance's privacy practices, see the Skydance U.S. Personnel Privacy Notice located at https://skydance.com/privacy-personnel/. - The Client Services team at Skydance Animation is part of Information Technology and is responsible for front-line triage and support of user-facing technology including laptops, workstations, telephones, email, collaboration tools, software licenses, connectivity, and video conferencing. Client Services also triages issues in physical studio spaces, including conference rooms, screening and review rooms, and reception areas. An ideal candidate for this role has experience troubleshooting software and hardware issues on multiple operating systems, possess excellent communication skills, and is a highly collaborative team player. This position will be based full-time in Stamford, Connecticut., * Be the first point of contact for technology and room related issues that arise within the studio * Establish and maintain high quality interpersonal relationships with production and studio staff * Lead general office operations and employee workplace experience, including managing room bookings and meeting preparation, mail, office supply snack inventory and ordering, office safety, etc. * Coordinate with building management for maintenance, repair, janitorial, parking, and other service requests * Continuously improve the process and communication around support events in collaboration with the IT Client Services Supervisor * Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Client Services Supervisor * Maintain select user-facing core technology systems and services within the environment * Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT * Organize technology asset inventory, new user setups, and software licensing * Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e. anti-virus and backup tools * Support various software applications including Microsoft Office, Adobe Creative Cloud and Zoom * Support various cloud applications including Google gSuite, Office365, and Atlassian products * Partner with Technical Directors to support animation-specific SaaS tools such as Autodesk Shotgrid sand SyncSketch * Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN * Assist with new employee on-boarding, including access cards, parking, and SWAG ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)