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# IT Service Desk Specialist

- **Company:** Mantech International Corporation
- **Location:** Altadena, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Linux, Mainframes, Online Transaction Processing, Computer Networking Systems, Computer Equipment, Information Technology, Network Server, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=afdec62e90ab1cfa

## About the Role

* High School Diploma/GED
 * 3+ years of progressively responsible experience in computer hardware, software, and networking systems.
 * Proven experience in the set-up, configuration, and troubleshooting of complex computer systems and data flows.
 * Ability to coordinate with technical leads to solve problems, gather information, and report possible system outages.
 * Excellent communication skills with the ability to articulate technical information clearly to callers and peers.
 * Experience providing application and hardware support, including escalating issues to appropriate support teams when necessary.

Preferred Qualifications:

 * Bachelor's degree in Computer Science or a related technical field.
 * Experience collaborating effectively with other IT analysts to document tickets and drive change throughout an organization.
 * Familiarity with primary cyber risk and compliance automation tools or similar IT service management platforms.

Clearance Requirements:

 * Must be able to obtain and maintain a Public Trust clearance.

Physical Requirements:

 * Must be able to remain in a stationary position 50% of the time.
 * Needs to occasionally move about inside the office to access file cabinets and office machinery.
 * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
 * Must be able to exchange accurate information in these situations.
 * Ability to lift minor items weighing 50 lbs or less.

## Description

You will serve as a critical technical resource, resolving a broad range of hardware and software issues while ensuring high levels of end-user satisfaction across a diverse computing environment., * Providing IT support in a heterogeneous environment including servers, mainframes, Windows, Mac, and Linux systems.

 * Resolving complex technical issues related to computer and mobile hardware, software, and network connectivity.
 * Maintaining and updating detailed records and incident tickets within the ServiceNow platform.
 * Solving standard problems by analyzing possible solutions using technical experience, judgement, and precedence.
 * Answering questions regarding system procedures, online transactions, and system status within a high-volume call center environment.
 * Working with all stakeholders and internal teams to ensure complete and functioning systems that meet all user requirements.
 * Managing a volatile call queue that requires consistent troubleshooting and immediate ticket documentation.


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