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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Deployed Engineer - **Company:** Forterra - **Location:** Arlington, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Unit Testing, C++ (Programming Language), Command-Line Interface, Computer Programming, System Configuration, Data Structures, Software Debugging, Linux, Distributed Systems, Domain Name System (DNS), Internet Protocol, Virtual Private Networks (VPN), Python (Programming Language), Linux System Administration, Log Analysis, Motion Planning, Networking Basics, Routing, Performance Tuning, Real-Time Operating Systems, Software Engineering, Software Systems, Systems Integration, TCP/IP, Computer Networking Systems, State Machines, Software Troubleshooting, Reliability of Systems, Firewalls (Computer Science), Solid Principles, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9c40828469f3ee1 ## About the Role * 5 or more years of relevant experience * B.S. in computer science, engineering, robotics, or related field * Proficiency in Linux systems (command line, system logs, basic administration) * Solid understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs) * Strong software troubleshooting skills, including log analysis and debugging * Experience diagnosing complex systems involving both hardware and software components * Ability to communicate technical concepts clearly to diverse audiences * Strong documentation and organizational skills * Ability to work independently in dynamic, customer-facing environments * Experience in integrating software on hardware products * Strong programming skills in languages such as C++ or Python * Solid core software engineering skills: software design, unit testing, debugging * Strong understanding of algorithms, data structures, and software design principles * Experience working in teams and a willingness to proactively solve problems * Ability to travel up to 75%, including internationally Preferred Qualifications * Familiarity with autonomous systems, robotics, or distributed systems. * Experience working closely with engineering teams to resolve field issues. * Experience in software development for robotics and autonomous systems * Experience with state machines, motion, path planning, and/or perception pipelines * Knowledge of navigation, localization, and/or mapping algorithms * Familiarity with real-time operating systems and embedded programming ## Description The Field Service Engineer plays a critical role in delivering advanced technical support across hardware and software systems to ensure customer success, system reliability, and operational excellence. Reporting to the Director of Customer Success, this role focuses on hands-on field support to diagnose, troubleshoot, and resolve complex system issues. The Field Service Engineer is responsible for maintaining system uptime, supporting deployments, and serving as a technical expert for customers, with a strong focus on root cause analysis, system integration, and continuous improvement. This role will support extended deployments in operational field environments, including possible active combat zones. What you'll do Customer Product Support: * Monitor customer system performance and proactively identify issues across hardware and software components. * Provide on-site and remote support to diagnose and resolve complex system issues, minimizing downtime. * Serve as a primary technical escalation point for customers, particularly for software, and networking-related issues. Technical Expertise and Troubleshooting: * Diagnose and resolve issues across systems, networking infrastructure, and software. * Perform log analysis, system health checks, and root cause investigations for recurring or critical failures. * Support system installations, upgrades, patches, and configuration changes in field environments. * Troubleshoot connectivity issues (e.g., IP networking, routing, firewalls, VPNs) and system integrations. Software & Systems Support: * Work with engineering teams to debug and resolve software defects encountered in the field. * Assist in deploying and validating software updates, ensuring system stability post-deployment. * Support command-line operations, scripting, and system configuration within Linux environments. Documentation and Communication: * Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions. * Generate comprehensive Field Reports and Work Orders to provide actionable feedback to quality and engineering teams. * Communicate service bulletins, informational notices, and product updates effectively to internal and external stakeholders, ensuring clear understanding and implementation. Customer Relationship Management: * Build strong customer relationships by acting as a trusted technical advisor. * Provide guidance on best practices for system operation, maintenance, and performance optimization. * Proactively identify opportunities to improve customer experience and system reliability. Travel and Field Operations: * Regularly travel to various customer sites to deliver essential on-site support, ensuring responsiveness and timely issue resolution. * Extended deployments in operational field environments, including possible active combat zones * Ensure readiness and compliance with all safety standards during travel and field service operations. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Robots are coming into the wild! 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