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# SAP Service Manager

- **Company:** Zoi
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** JIRA, Cloud Computing, SAP ERP, Performance Tuning, Release Management, Cloud Services, SAP (Applications), SAP CS, Cloud Platform System, System Availability, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=3acdb2f89ce7a0fe

## About the Role

* Strong background in customer-facing leadership roles as a Service Manager handling enterprise-level accounts.
 * Technical proficiency across SAP Basis and Cloud infrastructure environments.
 * Practical hands-on expertise with industry-standard ITSM tools such as ServiceNow or Jira.
 * Solid understanding of project management principles, SLA/KPI metrics, and service management frameworks.
 * Financial orientation with practical knowledge of cloud cost control, budgeting, and FinOps practices.
 * Professional fluency in both English and Spanish.

## Description

* Service Delivery Oversight: Lead the technical team to ensure the timely, cost-effective delivery of SAP and Cloud Managed Services, ensuring strict SLA/KPI adherence while acting as the primary customer point of contact.
 * Incident and Problem Management: Oversee end-to-end incident resolution, conduct thorough root cause analyses, and implement proactive measures to minimize service disruptions.
 * Change and Release Management: Coordinate and oversee the seamless implementation of changes across SAP and Cloud environments to maintain maximum platform availability.
 * System Performance and Availability: Continuously monitor and optimize system performance, guarantee high availability, and maintain reliable backup and recovery processes.
 * Security and Compliance: Enforce security best practices, conduct regular operational audits, and ensure full compliance with relevant industry regulations.
 * Team Leadership and Development: Provide mentorship to technical team members, foster a high-performing collaborative environment, and identify ongoing training opportunities.
 * Customer Relationship Management: Build strong, long-term customer relationships, gain deep insights into client business needs, and address concerns proactively.
 * Cloud Infrastructure Cost Control: Leverage FinOps principles and tools to monitor infrastructure costs, analyze usage patterns, and propose continuous cost-optimization measures to customers.
 * Team Size Optimization: Maintain an optimal team size and resource balance to handle workload demands effectively while preserving delivery quality and operational margins.


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