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# IT Help Desk Technician

- **Company:** ttg Talent Solutions
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Backup Devices, Data Integrity, Desktop Computing, Networking Basics, Remote Desktop Services, Software Deployment, Software Project Management, TeamViewer, Backup and Restore, Information Technology, Laptops, Zendesk, Hardware Debugging
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51dcab77774ec04d

## About the Role

* Technical Knowledge: Proven experience diagnosing hardware, software, and network problems within a professional IT environment.
 * 2 years of experience providing solutions with Remote Desktop, PC/Mobile Setup, Hardware Repair, Network Basics, Backups, and Ticket Documentation.
 * Systems Familiarity: Basic knowledge of IT systems, networks, and mobile device configuration. zendesk, Jira, Anydesk, Teamviewer
 * Soft Skills: Excellent communication skills, patience, and a service-oriented mindset.
 * Organization: Strong time management skills and the ability to maintain organized records in a fast-paced environment.
 * Availability: Ability to start immediately and adhere to the specified early morning shift.

## Description

* Technical Support: Respond promptly to employee inquiries via email and phone, providing clear, step-by-step guidance to resolve technical issues. Office 365, Active Directory, CompTIA No requirement but a plus
 * Systems Administration: Set up user accounts, manage email configurations, handle access permissions, and perform routine password resets and account unlocks.
 * Hardware & Software Management: Install, configure, and maintain computers, laptops, and mobile devices; manage software installations, updates, and hardware diagnostics.
 * Infrastructure Maintenance: Perform basic network troubleshooting and ensure data integrity through regular system backups.
 * Operational Excellence: Maintain accurate records for tracking and reporting purposes; coordinate hardware replacements and follow up with users to ensure total issue resolution.


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