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# Technical Support Engineer

- **Company:** Vickerstock
- **Location:** Lisburn, UK
- **Experience:** Starter
- **Salary:** £40,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** August 19, 2026
- **Apply:** https://www.vickerstock.com/job/technical-support-engineer-5999354/apply

## About the Role

* Previous plumbing and heating experience with strong technical knowledge of heating systems and installed heating appliances.
 * Proficiency in Microsoft Office, including Excel, Word and Outlook.
 * Strong analytical and problem-solving abilities.
 * Excellent communication skills with the ability to explain technical information clearly and professionally.
 * Ability to work independently and collaboratively within a team environment.

And better still…although not a deal breaker

 * Experience or knowledge of renewable energy technologies, including air source and ground source heat pumps.
 * Experience carrying out heat loss calculations using specialist software.
 * Full UK driving licence.

## Description

Vickerstock are working in partnership with a leading manufacturing business based in Lisburn to recruit a Technical Support Engineer.

This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to join a growing organisation and play a key role in delivering technical guidance and aftersales support across a range of heating and renewable energy products.

The successful candidate will primarily be office-based, providing support to customers and coordinating field service activities, with occasional site visits as required., * Provide technical and aftersales support via phone and email, responding to customer queries relating to heating and renewable energy products.

 * Coordinate field engineer activities, including scheduling site visits and support requirements.
 * Maintain accurate customer records, installation histories, technical advice and service interactions using internal service management systems.
 * Carry out heat loss calculations, product selection and prepare renewable technology quotations using specialist software and Microsoft Office applications.
 * Support factory visits, product demonstrations and customer training activities when required.
 * Attend customer sites on occasion to provide technical assistance and support.


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