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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Tech Support Analyst - **Company:** Caterpillar - **Location:** Mossville, IL, United States - **Salary:** $97,530.0 - $146,290.0 - **Contract:** Temporary contract - **Skills:** Digital Electronics, Ethernet - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f2f4adbebdf3a188 ## About the Role * Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. * Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. * Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results. * Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. What Will Put You Ahead (Preferred Skills): * A college or university degree, technical certification or equivalent experience. * Previous experience in infrastructure system administration or support work * Previous product support experience * Background in Ethernet and CAN (J1939) data captures ## Description As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution., * To provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products. * Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. * Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries * Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc. * Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams. * Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications. * Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels. * Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products. * Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials. * Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc. * Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits. * Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [WeAreDevelopers LIVE - Accessibility isn't magic, Longevity, Devrel in times of AI and more](https://www.wearedevelopers.com/videos/1730-wearedevelopers-live-accessibility-isn-t-magic-longevity-devrel-in-times-of-ai-and-more) - [On developing smartphones on wheels](https://www.wearedevelopers.com/videos/258-on-developing-smartphones-on-wheels) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)